We are hiring for an Administrative Assistant on behalf of our client; an established home services and specialty contracting company. This in-office position is located in Sterling, VA, and is an excellent fit for a professional with some prior customer service or office-based experience. Type: Part-time Location: Sterling, VA Compensation: $24.0/hr. Schedule: Mon,Tue & Thur – 8am-3pm
Responsibilities
- Answer incoming client phone calls and assist occasional walk-in customers in a professional, helpful manner.
- Gather accurate client and project details, including contact information, service addresses, job types, and relevant notes.
- Create and update electronic customer records, job notes, messages, and internal tracking items in company systems.
- Manage customer email correspondence regarding estimates, scheduling, documentation, payments, and general follow-up.
- Follow up with clients on open estimates, outstanding invoices, deposits, and unpaid balances in a polite and persistent manner.
- Assist customers with navigating the online payment system while securely handling financial information according to company procedures.
- Take detailed, accurate messages for owners, managers, estimators, and field technicians.
- Help organize and maintain customer paperwork, project files, photos, and digital documentation.
- Support internal office staff, managers, and field technicians with general administrative tasks as needed.
Qualifications
- 2–4 years of customer service, receptionist, administrative, dispatch, or similar work experience preferred.
- Tech savvy ( Experience using CRMS, Outlook, and Quick books)
- Strong verbal and written communication skills with a professional and courteous phone presence.
- Comfortable interacting with customers in person and handling multiple tasks during the day.
- Organized, detail-oriented, reliable, punctual, and team-oriented.
- Comfortable using email, basic office software, customer management databases, and digital payment systems.
- Prior experience in home services, construction, trades, or a service-oriented business environment is preferred but not required. Compensation / Pay Rate (Up to): $24.00 - $24.00 Per Hour