Job Description - Below are the responsibilities, expectations, and requirements of this position
Position Title: Houseperson
Reports To: Housekeeping Manager/Operations Manager
Benefits
- Competitive salary based on previous experience ranging from $15 to $19 per hour worked
- 3 weeks paid time off available to be accrued per year
- 40 hours PTO available to rollover each year
- Health Insurance Benefits - partial coverage paid by hotel
- Dental Insurance Benefits - partial coverage paid by hotel
- Vision Insurance Benefits - partial coverage paid by hotel
- Life Insurance - coverage paid by hotel
- 401k plan with employer matching 100% up to 6% of personal contributions
- 8 paid holidays
- Monthly MBTA pass paid by hotel
Responsibilities
- Report to Front Desk at beginning of shift, pick up key, and return key at end of shift
- Ability to follow shift checklist and accurately record notes throughout your shift
- Move and arrange furniture and turn mattresses as required during general cleaning
- Polish metalwork and furniture
- Vacuum floors, clean bathrooms and common areas
- Stock own cleaning cart with appropriate supplies for shift
- Deliver baby cribs, pillows, extra towels and misc. guest requests to guest rooms
- Remove debris, clean driveways and garage areas
- Assume the responsibilities of a room attendant during periods of short staffing or when asked to by direct supervisor
- Clean and maintain any and all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, checking of room lights, television, spot cleaning, and stocking all room supplies
- Collect soiled linens for laundering from dirty rooms, housekeepers' carts, and linen closets
- Shampoo carpets using shampoo machine
- Strip, seal, and wax floors according to proper procedures using any safety equipment necessary
- Restock shelves with paper supplies and restock room cleaner caddies daily
- Put away all incoming supplies and deliveries
- Must have a comprehensive knowledge of service standards, guest relations, and etiquette
- Must have a knowledge of the English language to effectively communicate with guests, associates, and vendors
- Ability to accurately report information
Expectations
- Always conducts him\herself (acts and dresses) professionally; sets standards for all associates
- Ability to verbally communicate effectively with guests, vendors, and other associates
- Adhere to all applicable Federal, state, and local laws, and safety/health standards
- Ability to remain calm and alert, especially during emergencies or heavy hotel activity
- Completes projects and assignments thoroughly, professionally, and with care
- Adjusts to high-pressure conditions and can adapt to change
- Assumes responsibility for personal growth and development
- Expresses ideas and conveys information clearly, effectively, and professionally
- Active listener that works to resolve disagreements with peers and co-workers
- Attendance of required Hotel meetings