Houseperson

Job Description - Below are the responsibilities, expectations, and requirements of this position

Position Title: Houseperson

Reports To: Housekeeping Manager/Operations Manager

Benefits

• Competitive salary based on previous experience ranging from $15 to $19 per hour worked
• 3 weeks paid time off available to be accrued per year
• 40 hours PTO available to rollover each year
• Health Insurance Benefits - partial coverage paid by hotel
• Dental Insurance Benefits - partial coverage paid by hotel
• Vision Insurance Benefits - partial coverage paid by hotel
• Life Insurance - coverage paid by hotel
• 401k plan with employer matching 100% up to 6% of personal contributions
• 8 paid holidays
• Monthly MBTA pass paid by hotel

Responsibilities

• Report to Front Desk at beginning of shift, pick up key, and return key at end of shift
• Ability to follow shift checklist and accurately record notes throughout your shift
• Move and arrange furniture and turn mattresses as required during general cleaning
• Polish metalwork and furniture
• Vacuum floors, clean bathrooms and common areas
• Stock own cleaning cart with appropriate supplies for shift
• Deliver baby cribs, pillows, extra towels and misc. guest requests to guest rooms
• Remove debris, clean driveways and garage areas
• Assume the responsibilities of a room attendant during periods of short staffing or when asked to by direct supervisor
• Clean and maintain any and all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, checking of room lights, television, spot cleaning, and stocking all room supplies
• Collect soiled linens for laundering from dirty rooms, housekeepers' carts, and linen closets
• Shampoo carpets using shampoo machine
• Strip, seal, and wax floors according to proper procedures using any safety equipment necessary
• Restock shelves with paper supplies and restock room cleaner caddies daily
• Put away all incoming supplies and deliveries
• Must have a comprehensive knowledge of service standards, guest relations, and etiquette
• Must have a knowledge of the English language to effectively communicate with guests, associates, and vendors
• Ability to accurately report information

Expectations

• Always conducts him\herself (acts and dresses) professionally; sets standards for all associates
• Ability to verbally communicate effectively with guests, vendors, and other associates
• Adhere to all applicable Federal, state, and local laws, and safety/health standards
• Ability to remain calm and alert, especially during emergencies or heavy hotel activity
• Completes projects and assignments thoroughly, professionally, and with care
• Adjusts to high-pressure conditions and can adapt to change
• Assumes responsibility for personal growth and development
• Expresses ideas and conveys information clearly, effectively, and professionally
• Active listener that works to resolve disagreements with peers and co-workers
• Attendance of required Hotel meetings