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Added 4 hours ago
Help Desk Technician
Pomeroy Technologies
Cleveland, OH
Added 1 day ago
IT Manufacturing Technician
Pomeroy Technologies
Portage, MI · Kalamazoo, MI
Added 1 day ago
Field Technician
Pomeroy Technologies
BOTHELL, WA
Added 7 days ago
Entry Level Inventory Control Specialist
Pomeroy Technologies
HEBRON, KY
Added 8 days ago
Regional Service Technician I
Pomeroy Technologies
Fort Collins, CO · Denver, CO
Added 8 days ago
Entry Level Security Admin
Pomeroy Technologies
Des Moines, IA
Added 8 days ago
Executive Solution Architect
Pomeroy Technologies
Remote, United States
Added 8 days ago
Deskside Support Technician
Pomeroy Technologies
Des Moines, IA · Urbandale, IA
Added 8 days ago
Tech II - PC
Pomeroy Technologies
Kansas City, MO
Added 8 days ago
Regional Service Tech 1
Pomeroy Technologies
Cedar Falls, IA
Added 8 days ago
RSTII-PT
Pomeroy Technologies
Fairfax, VA
Added 8 days ago
Regional Service Technician I - PT
Pomeroy Technologies
Omaha, NE · Council Bluffs, IA
Added 8 days ago
IT Audio Visual Support Specialist
Pomeroy Technologies
Portage, MI · Kalamazoo, MI
Added 8 days ago
PT
Regional Service Technician 1
Pomeroy Technologies
Savannah, GA
- From $23 USD / hour
Added 8 days ago
PT
Regional Service Technician 1
Pomeroy Technologies
Tyler, TX
- From $23 USD / hour
Added 8 days ago
Regional Service Tech 1
Pomeroy Technologies
Charlotte, NC · Raleigh, NC
Added 8 days ago
Regional Service Tech 1
Pomeroy Technologies
Milwaukee, WI · Green Bay, WI
Added 8 days ago
Regional Service Tech 1
Pomeroy Technologies
Findlay, OH · Columbus, OH
Added 8 days ago
HRIS Analyst
Pomeroy Technologies
Remote, United States
Added 8 days ago
Director - IT Product Solutions
Pomeroy Technologies
Hebron, KY
Added 8 days ago
PT
Regional Service Technician 1
Pomeroy Technologies
Corpus Christi, TX
- From $23 USD / hour
Added 8 days ago
Manager - IT Hardware Configuration
Pomeroy Technologies
Hebron, KY
Added 8 days ago
Senior Solution Architect
Pomeroy Technologies
Remote, United States
Added 8 days ago
Deskside Support Technician
Pomeroy Technologies
San Jose, CA
Added 8 days ago
Support Specialist I
Pomeroy Technologies
Greenville, SC

Pomeroy Technologies

Help Desk Technician

Cleveland, OH, United States

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Job details

Experience: 1 to 3 years’ experience in a Helpdesk/Service Desk environment
Posting language: English

Original job description

We are seeking a Help Desk Technician in Cleveland, OH. The Help Desk Technician will be responsible for providing technical support for hardware, software, printer, and network connectivity issues.

Essential Job Function:

Provide Help Desk support and resolve problems to the end user’s satisfaction.
Provide technical assistance and support related to computer systems, hardware and/or software.
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well as priority level set on the ticket itself
Walk staff through problem-solving process Report unresolved issues to the Service Desk for escalation
May provide hands on support for projects and assisting the desktop support team.

Qualifications:

1 to 3 years’ experience in a Helpdesk/Service Desk environment
Effective telephone & communication skills
Strong knowledge of standard hardware/software/operating systems
Effective listening skills

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More about this job

Skills

Technical support
Monitor customer service
Problem solving
Communication skills

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