At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person - and come from all fields.
We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As ‘One Phoenix House’ we believe in having fun along the way – embracing ‘progress not perfection’ as our journey continues.
Responsibilities:
· Act as first contact for individuals entering the building.
· Conduct searches of clients and client property in accordance with agency policy, through a trauma-informed lens, and with the goal of preventing contraband introduction into the facility.
· Sign all staff members and guests in and out of the facility using established agency protocol.
· Monitor the facility and operate security-controlled equipment to monitor activities in the facility.
· Conduct regular rounds of the common areas and around the perimeter of the facility to ensure safety and security of building and property.
· Respond to emergency situations in a manner that is consistent with agency policy.
· Engage patients and redirect requests for information to appropriate clinical, administrative and recovery support staff.
· Answer general telephone inquiries and route calls to appropriate staff members within the facility.
· Communicate behavior that is inconsistent with agency policy to appropriate clinical and managerial staff.
· Prevent losses and damage by reporting irregularities; patrols assigned areas on foot to guard against theft, vandalism and fire; ensure that the corporation’s safety and emergency procedures are followed in response to fire alarms, bomb threats and other emergencies.
· Ensure patients who are leaving the facility have appropriate documentation and permission attend appointments outside of the facility.
· Examine doors, windows, and gates to determine that they are secure.
· Document incidents in accordance with agency policy.
· Exhibit exemplary conduct and appearance while on duty, interact with patrons, vendors and staff in a courteous and professional manner.
· Complete all assigned trainings including crisis-de-escalation focused trainings and seminars.
· Complete assigned tasks as set forth by the Safety Coordinator and Operations Lead.
EDUCATION
· High School diploma or equivalent required
EXPERIENCE
· Minimum one year experience working with vulnerable populations.
Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.
Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination.
Click http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more