The Senior Program Coordinator will coordinate the implementation and daily operations of the FOCUS Breast Cancer Screening and Linkage to Care Pilot Program, also known as PH-NEST: PHMC Health Navigating, Educating, and Supporting Together. This position will support the integration of breast cancer risk assessment, screening, diagnostic follow-up, and linkage-to-pre-treatment care services across five PHMC Health Center sites. The Senior Program Coordinator will work closely with PHMC Health Promotion Services, Community Patient Navigators, primary care teams, referral coordinators, health information technology staff, evaluation partners, and external imaging and diagnostic providers to ensure that patients receive timely, culturally responsive, and barrier-sensitive support. The Senior Program Coordinator will help establish standardized workflows, monitor program performance, coordinate cross-functional meetings, support staff training, identify operational barriers, and promote closed-loop communication between patients, providers, navigators, and external referral partners. This position will play a central role in ensuring that patients who are eligible for breast cancer risk assessment or screening are identified, referred, supported, and tracked through completion of screening and necessary diagnostic follow-up. The position will not provide medical advice, interpret clinical results, or coordinate services beyond linkage to pre-treatment care.
Role Type: Full-Time
Location: 1500 Market Street, Philadelphia, PA. Some travel throughout Philadelphia is required.
Schedule Flexibility: Must be willing to work a flexible schedule, including some weekend/evening hours as requested
Responsibilities:
- Coordinate the day-to-day implementation of the FOCUS Breast Cancer Screening and Linkage to Care Pilot Program across five PHMC Health Center sites.
- Support the development, implementation, and refinement of standardized workflows for breast cancer risk assessment, screening referral, diagnostic follow-up, and linkage to pre-treatment care.
- Coordinate activities between PHMC Health, Health Promotion Services, Community Health Worker Navigators, and primary care teams.
- Develop and maintain project work plans, implementation timelines, activity trackers, meeting schedules, and follow-up systems.
- Monitor progress toward program milestones, deliverables, screening targets, and navigation goals.
- Identify workflow gaps, delays, and barriers and coordinate timely solutions with appropriate internal and external partners.
- Support the integration of breast health navigation services into routine clinical operations and care-team processes.
- Coordinate with Community Health Worker to ensure patients receive timely, culturally relevant, and health-literate information about breast cancer screening and follow-up care.
- Help establish processes for confirming referrals, appointment scheduling, appointment attendance, receipt of results, and completion of recommended follow-up.
- Support closed-loop referral processes by ensuring that screening and diagnostic results are communicated back to the appropriate PHMC Health care team.
- Assist with identifying and addressing barriers such as transportation, insurance status, cost, language, health literacy, technology access, scheduling challenges, and competing social needs.
- Coordinate with the PHMC Health and PHMC Health Promotion Services teams to connect uninsured and underinsured patients with eligible screening and diagnostic resources, including available BCCEDP network services.
- Prepare routine reports, dashboards, summaries, and updates for program leadership and project partners.
- Track progress toward program goals and targets, including: breast cancer risk assessments; breast cancer screening referrals; completed mammograms; additional imaging and diagnostic exam completion; follow-up for abnormal screening and diagnostic results; patient navigation encounters; linkage to specialty or pre-treatment care; patient outreach; and appointment reminders.
Skills:
- Ability to work independently and as part of a team
- Flexibility, organizational skills, and ability to meet deadlines required
- Comfortable working with adults in low-income communities and individuals facing multiple barriers to healthcare
- Excellent written and oral communication skills
- Strong organizational skills, including the ability to prioritize multiple assignments
- Proficiency with email, Microsoft Office applications, and web-based data systems
- Patient-centered communication
- Health equity and cultural responsiveness
- Knowledge of public health theories, principles, and practices
Qualifications:
- Bachelor’s degree in social work, public health, human services, psychology, or a related field required
- Minimum of 2 years of experience coordinating programs, projects, outreach initiatives, or health-related services involving multiple staff members, sites, or community partners
- Minimum of 5 years of experience in public health, community health, healthcare, social services, patient navigation, health education, or program coordination
- Minimum of 1 year of experience facilitating group workshops or training sessions for adults
PHMC is an Equal Opportunity Employer and E-Verify Employer.