Service Area: Housing & Justice Related Services (HJRS)
Program: Rapid Rehousing (RRH)
Location: Montgomery County, PA
Role Type: This is a full-time position with a comprehensive benefits package.
Program Overview:
Your Way Home Montgomery County is the county’s coordinated response system for addressing housing crises among families and individuals experiencing or at risk of homelessness. Rooted in a “Housing First” approach, the program prioritizes securing and maintaining permanent housing as the foundation for stability. Once housing is established, Your Way Home connects participants with the community, health, human, and financial services needed to reduce the risk of future homelessness.
The Rapid Rehousing Program is a core component of Your Way Home, providing housing-focused case management and financial assistance to households experiencing literal homelessness. It moves individuals and families into permanent housing quickly while ensuring they receive the supports needed to sustain long-term stability. Participants receive personalized case management before and after move-in – including tenant education, budgeting and household management, employment support, and crisis intervention. The program also leads landlord recruitment and retention efforts, building relationships with property owners and managers to expand housing access and promote lasting solutions to homelessness in Montgomery County.
Job Overview:
The ideal candidate brings direct service experience with high-risk populations, demonstrated knowledge of trauma-informed and strengths-based practice models, and a genuine commitment to the Housing First philosophy. This role is primarily field-based, requiring approximately 60% travel for home visits and community-based activities, with one required in-office day per week.
Housing First Commitment – PHMC’s Rapid Rehousing program operates under Housing First principles. Housing access is not contingent on sobriety, treatment compliance, or service participation. We seek candidates who share our belief that stable housing is a foundation, not a reward.
This position is grant-funded and contingent upon renewal of the grant.
Responsibilities:
Housing Assessment & Placement
- Conduct comprehensive assessments of housing barriers to determine housing needs, service eligibility, and appropriate program interventions.
- Complete all required RRH intake assessments, eligibility documentation, and program procedures – including lease signings, move-in inspections, and rent reasonableness documentation.
- Assist participants with housing search and identification of rental units that meet program and HUD Fair Market Rent standards, promoting participant choice throughout.
- Coordinate placement logistics, including utility setup, essential household item procurement, and connection to community resources at move-in.
- Maintain working knowledge of the local rental market, affordable housing inventory, and HUD Fair Market Rent standards in Montgomery County.
Housing Stabilization & Case Management
- Carry a caseload and deliver individualized, strengths-based case management throughout enrollment.
- Develop, implement, and update individualized Housing Stability Plans with each participant at least monthly, focused on three core goals: maintaining stable housing, increasing household income, and family stabilization and support.
- Conduct regular scheduled and unscheduled home visits to assess housing conditions, participant well-being, and progress toward goals.
- Provide proactive follow-up and crisis intervention to address emerging threats to housing stability, including lease violations, utility shut-offs, and landlord or neighbor disputes.
- Apply knowledge of residential lease contracts to educate participants on their rights and responsibilities as tenants.
- Serve as an ongoing liaison between participants, property managers, referral sources, collaborating agencies, and other stakeholders.
- Support participants in building community connections and natural support networks to reduce isolation and promote long-term reintegration.
Financial Literacy & Budget Counseling
- Help participants develop individualized monthly spending plans and budgets based on income, expenses, and housing costs.
- Provide proactive budget counseling and financial literacy education, including help establishing payment plans for current bills and past debts.
- Partner with internal and external employment support services to increase household income and reduce reliance on program subsidies.
- Connect participants to mainstream financial resources, benefits programs (SNAP, Medicaid, SSI/SSDI, TANF, LIHEAP), and banking services as applicable.
- Monitor each participant’s financial stability and rent-to-income ratio monthly, adjusting plans as needed.
Referral & Supportive Service Coordination
- Develop and maintain an effective, timely referral network connecting participants to appropriate social service agencies, community programs, and supportive resources.
- Identify participant strengths and barriers; help reduce barriers and link participants to services that promote permanent housing and self-sufficiency.
- Provide warm referrals and follow up on all referrals to ensure connection and document outcomes.
- Coordinate services with community partners to ensure a comprehensive, non-duplicative service plan, advocating across systems as needed.
Documentation, Data & Compliance
- Maintain accurate, complete, and timely case records, monthly outcome reports, and participant files in compliance with program, agency, and funder requirements.
- Collect and report all required program data, including HMIS (Homeless Management Information System) and funder-required data elements.
- Maintain complete working files with all required OHS documentation and HUD CoC paperwork.
- Participate in file reviews, quality assurance monitoring, and compliance activities as required.
- Assume additional responsibilities as assigned by the Program Manager.
Knowledge:
- Housing First model, principles, and Rapid Rehousing best practices
- Trauma-Informed Care and strengths-based, person-centered case management
- Progressive Engagement Model and motivational interviewing techniques
- Social service programming and community resources in Philadelphia and Montgomery Counties
- Federal HUD CoC program requirements and HMIS reporting standards
- Fair housing laws, residential tenant rights and responsibilities, and lease compliance
- Microsoft Office Suite (Word, Excel, Outlook) and current software applications
- Basic financial literacy principles, budgeting practices, and benefits programs
Qualifications:
Education
- High school diploma or GED required
- Preferred: Bachelor's degree in social work, human services, psychology, public health, or a related field
Experience
- 3 years of direct service experience in a related field required (e.g., homelessness, housing instability, substance use disorders, behavioral health challenges, domestic violence)
- 1 year of case management experience required (housing-focused experience preferred)
- Preferred: Experience working with individuals in their homes
- Preferred: Experience with HMIS or similar case management data systems
PHMC is an Equal Opportunity Employer and E-Verify Employer.
We strongly encourage applications from individuals with lived experience of homelessness, housing instability, or the issues affecting the populations we serve.