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Added 1 hour ago
Customer Service Analyst
Perfetti Van Melle
Kab. Bogor, ID
Added 5 days ago
HRBP Operations
Perfetti Van Melle
Kab. Bogor, ID
Added 6 days ago
Regional Category Manager - Americas
Perfetti Van Melle
Erlanger, KY
Added 10 days ago
Maintenance Technician 12 Hour Night Shift
Perfetti Van Melle
Erlanger, KY
Added 10 days ago
Continuous Improvement Leader, Business Processes (SAP)
Perfetti Van Melle
Erlanger, KY
Added 12 days ago
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Perfetti Van Melle
Erlanger, KY
Added 14 days ago
Product & Process Development Supervisor
Perfetti Van Melle
Kab. Bogor, ID
Added 14 days ago
Supply Planner
Perfetti Van Melle
Erlanger, KY
Added 14 days ago
Category Buyer- Global Category Professional Services
Perfetti Van Melle
Erlanger, KY
Added 14 days ago
Category Buyer- Global Category FM
Perfetti Van Melle
Erlanger, KY
Added 14 days ago
Category Buyer- Global Category POSM
Perfetti Van Melle
Erlanger, KY
Added 14 days ago
Category Buyer- Regional Category HR&A
Perfetti Van Melle
Erlanger, KY
Added 16 days ago
PV
Team Lead - 2nd Shift, Sweeteners
Perfetti Van Melle
Loves Park, IL
- $25 to $30 USD / hour
Added 17 days ago
S&OP Manager
Perfetti Van Melle
Erlanger, KY
Added 18 days ago
Engineering Manager
Perfetti Van Melle
Erlanger, KY
Added 25 days ago
Production Operator 12-Hour Night Shift
Perfetti Van Melle
Erlanger, KY
Added 25 days ago
Production Operator 12-Hour Day Shift
Perfetti Van Melle
Erlanger, KY
Added 29 days ago
National Business Manager - Target
Perfetti Van Melle
United States
Added 29 days ago
Regional Business Manager - Convenience (Great Plains)
Perfetti Van Melle
United States
Added 29 days ago
PV
Production Technician AWS Night Shift
Perfetti Van Melle
Loves Park, IL
- $21 to $23.5 USD / hour
Added 29 days ago
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Manufacturing Maintenance Mechanic, 2nd AWS
Perfetti Van Melle
Loves Park, IL
- $35 to $38 USD / hour
Added 29 days ago
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Manufacturing Maintenance Mechanic, 1st shift AWS
Perfetti Van Melle
Loves Park, IL
- $35 to $38 USD / hour
Added 29 days ago
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Electrical Specialist, 2nd Shift AWS
Perfetti Van Melle
Loves Park, IL
- $38 to $43 USD / hour
Added 29 days ago
Packaging Artwork Supervisor
Perfetti Van Melle
Kab. Bogor, ID
Added 29 days ago
Project Engineer
Perfetti Van Melle
Erlanger, KY

Perfetti Van Melle

Customer Service Analyst

Kab. Bogor, ID, United States

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Job details

Experience: Minimum 1 year of work experience in a similar or relevant position.
Posting language: English
Posted: Nov 3, 2026

Original job description

WHAT YOU WILL DO

The Customer Service Analyst is responsible for supporting the business in delivering targeted service to customers through order processing, identifying issues, and providing timely resolutions to ensure customer satisfaction and continuous improvement.

Key Responsibilities:

Ensure accurate and timely sales order processing:
Process customer orders accurately and in a timely manner according to established guidelines.
Analyze order reasons and loss reasons and escalate issues when needed for resolution
Coordinate with internal team to support order fulfillment:
Liaise with Sales teams regarding order fulfillment, pending issues, and other service-related matters.
Coordinate with Logistics, Finance, and Planning to ensure smooth processes and execution.
Support process and operational improvements:
Contribute to projects and support the delivery of project goals and cost-to-serve initiatives.
Continuously improve the effectiveness of daily operations, including administration, order management, and communication processes.
Manage reporting and information accuracy:
Provide scheduled reports through SAP data extraction and Excel updates.
Monitor and ensure the validity of information related to SKUs, customers, and planning updates.
Ensure compliance with established processes:
Execute processes according to applicable compliance requirements, including Order Validation, Release Timing, Requested Arrival Dates, and reverse logistics.
Escalate non-compliant processes when required and support CAPA execution and sustainability.
Facilitate the development of SOPs and Work Instructions (WI) to standardize new and existing processes.

OUR PERFECT CANDIDATE

Minimum 1 year of work experience in a similar or relevant position.
Bachelor’s degree in Management, Engineering, or a related field.
Strong analytical and problem-solving skills.
Good communication skills, including negotiation, influencing, presentation, active listening, feedback and clarity.
Ability to work collaboratively in a cross-functional environment and build effective stakeholder relationships.
Good understanding of project management, business financials, and operational processes.

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