Weekend Shifts- 2nd and 3rd shifts available
Purpose of Job Position:
The Safety & Security Guard is responsible for maintaining a safe, secure, and welcoming environment for residents, staff, and visitors within the Penick Village Community. This role provides hands-on support including campus patrols, resident transportation, emergency response, and customer service. The safety and security guard is to verify that anyone coming through the gate is permitted to be on campus. You are the first person anyone sees when they enter Penick Village, make sure to make a positive and friendly impression. The Security Guard has the primary role to provide access control to Penick Village, respond to campus emergencies, provide traffic control, patrol the campus, investigate safety/security instances and report them, conducts safety drills, monitor alarms, secure buildings, ensure visitors sign in, provide light duty maintenance tasks, and provide transportation for residents. This involves ensuring a safe, secure, and comfortable living environment for residents, visitors, and team members.
Job Duties and Responsibilities:
- Monitor safety, security, and compliance with community policies and procedures.
- Be observant. Make note of any missing or out-of-place items or persons on campus.
- Respond promptly and professionally to emergency situations involving residents, staff, or visitors.
- Conduct regular rounds of the campus on foot and by vehicle and/or golf cart.
- Assist residents during emergencies and coordinate with emergency services as necessary, including providing directions for EMS.
- Monitor alarm systems and respond accordingly. These include but are not limited to independent living pull cords and pendants, fire alarms, and any other building alarm systems. Be sure to reset pendants and/or pull cords.
- Acts as security for and responds to staff and/or resident related issues. Including team member terminations when requested by Human Resources or other authorized leaders. Before each shift, you will check the BOLO folder for any updated information regarding who is not allowed on campus.
- Transport residents on and off campus for scheduled activities, medical appointments, and/or approved community events as needed.
- Provide traffic control and enforce campus speed limits. Monitor parking areas and issue corrective actions as necessary, providing HR with copies of tickets written by security personnel.
- Perform on-campus deliveries, including supplies, packages, and resident items as needed. This includes daily newspaper delivery to be incorporated in security morning rounds.
- Answer phones and respond to calls, requests, and concerns with professionalism, discretion, and empathy.
- Provide excellent customer service to residents, families, staff, and visitors at all times.
- Complete incident reports, daily activity logs, and other documentations in accordance with organizational and regulatory requirements.
- Enforce community safety policies and procedures consistently, respectfully, and in alignment with resident-centered care principles.
- Communicate effectively with the site supervisor. Be sure to inform the supervisor of any incidents that may occur on your shift.
- Check to ensure vacant homes are secured and closely monitored.
- Be observant. Make note of any missing or out-of-place items or persons on campus.
- Assist in keeping campus clean by picking up litter/debris in and around buildings.
- Retrieve mail from the Resident Services Front Desk at the Village House and deliver to the Terrace building (Med Tech office or mailboxes for assisted living residents, Care Station for Skilled Nursing first floor residents).
- Collect outgoing mail from the Terrace building and bring it to the Village House daily for the postman to pick up and deliver to the Southern Pines Post Office.
- Check with Resident Services Front Desk each morning for any requested package deliveries to be delivered with newspapers and each afternoon by 5 PM (designated package delivery times).
- Sort & deliver all resident newspapers to newspaper cubbies in Independent Living buildings on the ground levels. Deliver assisted living newspapers to Med Tech office on the second floor and Skilled Nursing to the first-floor Care Station.
- Any maintenance needs or problems noticed for vehicles or golf carts should be reported to the Security Supervisor immediately.
- Keep gas in vehicles and ready for the next guard/driver. Vehicles should always be no less than half a tank at the end of your shift.
- Perform other general duties as determined by the Security Supervisor.
Job Standards:
- You must be able to work well with the senior population.
- Must be flexible enough to carry out job duties.
- Must be able to work under pressure to maintain organizational goals.
- Must report to work in proper uniform. The uniform is to be clean and neat.
- Ability to adapt to changes in daily work hours and schedules.
- Must express a positive attitude and excellent communication skills.
- Must be able to manage time well and make decisions concerning priority.
- Must establish and maintain good working relationships with all team members.
- Ability and willingness to attend in-service training courses.
- Must be able to work on weekends and holidays.
Educational Requirements and Qualifications:
- Highschool diploma or GED equivalent required; additional education or training in security, law enforcement, healthcare, or emergency response preferred.
- Minimum 3 to 6 months in security.
- Must possess a valid North Carolina Driver’s License
- Must meet the requirements for Penick Village’s insurance carrier for liability coverage.
- Ability to successfully train and operate a 14-passenger vehicle, to include wheelchair tie down.
- EMT or Law Enforcement background preferred but not required.
- Ability to evaluate and respond to driving situations including, but not limited to, inclement weather conditions, road construction, abrupt stops, and heavy traffic flow.
- Ability to pass CPR and First Aid training.
- Ability to remain calm and make sound decisions in emergency situations.
- Computer and keyboard skills.
Training and Development:
- Attend continuing education programs when scheduled for in-person education/training.
- Complete online continuing education as assigned to fulfill the requirements of the position and company policies.
Work Environment:
- Takes personal responsibility for safety in the workplace.
- Follows the established safety regulations, including fire protection/prevention, infection control, etc.
- Follows the established regulations governing the use of labels and SDS for hazardous chemicals.
- Follows the facility procedure manuals identifying safety precautions and equipment to use when performing tasks that could cause bodily harm.
- Follows the established ergonomic policies and procedures.
- Follows the approved guidelines in accordance with Blood Borne Pathogen training for the tasks that involve potential exposure to blood, body fluids, or hazardous chemicals.
- Other safety items that may become necessary/appropriate to ensure that the organization is maintained in a clean, safe, and sanitary manner.
- Comply with infection control policies and procedures.
- Required PPE Training: Blood spill kit, face shield, rubber gloves, N95 mask, half/full face respirator.
Key Knowledge, Skills, and Abilities:
- Work habits should include regular attendance, punctuality, teamwork, initiative, willingness to learn, dependability, and promptness.
- Must be able to work flexible hours to meet the demands of a 24-hour daily operation.
- Strong verbal communication skills: the ability to read, to write, and to speak fluently and correctly in the English language.