PENICK VILLAGE
Job Description
Dining Attendant
Reports to: Dining Services Manager
Department: Dining Services Status: Part Time-Hourly
Primary Responsibility:
Responsible for serving residents and visitors in a timely manner with a positive attitude in the dining services department, which includes the Dining Room. The wait staff is also responsible for the upkeep of the dining room, ensuring cleanliness and neatness. As part of an interdependent team of skilled and caring people, the Dining Attendant must act in accordance with current federal, state, and local standards, guidelines, and regulations that govern Penick Village, to ensure that the highest quality of resident care and safety is always maintained.
Job Duties and Responsibilities:
- Making coffee and tea.
- Take telephone calls for residents ordering meals.
- Clearing away dirty dishes for residents; for example, during meals, clearing away dinner plate(s) before resident has dessert.
- Resetting tables completely after each meal.
- Restocking condiment at each table, including sugar, Sweet-n-Low, Equal, salt and pepper, and vinegar and oil
- Vacuuming dining room floor
- Serve residents’ meals in a professional and timely manner. and resets tables for the next meal.
- Respond to guest inquiries and needs with a positive and helpful attitude
- Collaborate with kitchen staff and management to ensure smooth dining operations
- Adhere to health and safety regulations and report any concerns or issues to management
- Opening and closing duties as assigned.
Healthcare- Terrace Building
- Making coffee and tea.
- Take telephone calls for residents ordering meals.
- Pour coffee, hot water and ice water for tray line.
- Stocking tray line and front-line refrigerator with proper juices, milks and condiments necessary to run tray line or serve to residents.
- Work each of the three tray line positions, serving either hot food, putting on cold foods and condiments, or checking trays for accuracy.
- Knowledge of the different diets used at Penick Village, as to differentiate on the tray line and be sure each resident receives the proper foods.
- Honor resident request and preferences following tray cards and select menus when working on the tray line.
- Keeping the front condiment table filled with condiments fruit, crackers, mints, etc.
- Set up the front line for meal service; includes pouring drinks icing up cold bar and filling with fruits, cereals, desserts or salads, whichever items are necessary for each meal.
- Answering calls from Nursing concerning any patient trays or missing items and responding immediately, providing necessary items.
- Serving residents who are unable to go through the serving line, carrying any trays, pouring coffee, getting any extra items for residents.
- Clearing away dirty dishes for residents; for example, during meals, clearing away dinner plate(s) before resident has dessert.
- Changing tablecloths and resetting tables completely after each meal.
- Restocking condiment at each table, including sugar, Sweet-n-Low, Equal, salt and pepper, and vinegar and oil
- Vacuuming dining room floor
- Cleaning service line area and refilling any necessary items after each meal.
- Cleaning front line refrigerators, making sure all items are labeled and dated.
- Making silverware bags, setting up coffee cups and putting tray cards in order for the next meal.
- Wear a hair net when serving tray line, gloves when actually handling food items.
Job Requirements:
As a Dining Attendant, you must possess strong interpersonal communication skills and the ability to deal effectively with patients, families, physicians, community resources and visitors.
- Candidates should have excellent communication and presentation skills with the ability to communicate with multiple levels in the organization.
- Candidates must be able to work in a collaborative environment.
- Must possess and demonstrate personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, goals, and values of Penick Village.
- Must be able to read, write, speak, and understand the English language.
- Must display professionalism in both appearance and attitude.
- Must possess the ability to solve problems and make independent decisions when circumstances warrant such action.
- Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agency personnel and the public.
- Must have patience, tact, cheerful disposition, and enthusiasm, as well as the willingness to handle difficult personnel.
- Must be willing to seek out new methods and principles and be willing to incorporate them into existing practices.
- Must be able to communicate strongly and effectively.
- Must not pose a direct threat to the health or safety of other individuals in the workplace.
- Must provide courteous service to patients, residents, staff, and visitors.
- Must be able to perform routine job duties on a continual basis and perform job duties despite frequent interruptions.
- Must be flexible in regard to hours, job assignment and location of job assignment on and within the community.
- Attending in-service training.
- Ability to work with others.
- Report all incidents/accidents to Department Leader before the end of the shift.
- Must adhere to personnel policies, safety policies and resident rights.
- Ability to meet employer’s attendance policy.
Education:
- Able to read English, write, and follow written and verbal instructions.
- Must be flexible in area of job assignment. North and South kitchens.
- Must be able to communicate with residents, guests, and coworkers.
- Must be able to understand the variety of different diets and know what may or may not be acceptable for any given type of diet.
- Must know danger zones of food temperatures and follow their guidelines.
- Must adhere to patients’ rights when dealing with residents.
- Must provide quality, cheerful and prompt service to residents.
- Must fulfill the requests of residents and patients.
- Must be willing to work in areas other than normal assigned areas.
- Must follow the dress code set by the Department Leader.
- Must attend required meetings and in-services.
Resident Rights Responsibilities and HIPAA:
- Ensure that the resident’s rights to fair and equitable treatment, self-determination, individuality, privacy, property, and civil rights, including the right to wage complaints, are well established and maintained at all times.
- Maintain the confidentiality, privacy, and security of all resident Protected Health Information (PHI). Sharing protected information about a resident is a violation of the Health Insurance Portability and Accountability Act (HIPAA).
- Preserve the confidentiality and security of health information as required by the Health Insurance Portability and Accountability Act (HIPAA), whether on paper, electronically, verbally or any other format.
- Keep confidential information of any kind concerning matters relating to my work or services for Penick Village, including confidential resident information that is not protected by HIPAA.
- Will immediately report any known or suspected violation of the privacy or security of Private Health Information to the Penick Village Privacy Officer.
- Understand that, to the fullest extent possible, I will be limited to only the resident information necessary to execute my specific job duties.
Expectation for Compliance in Job Performance:
- Compliance is part of the job and is a condition of employment.
- Adherence to the Code of Conduct is part of the Performance Assessment.
- Annual Compliance Education is mandatory.
- The Code of Conduct Attestation must be signed at hire and annually.
Attendance and Punctuality:
- Gives proper notice when late or absent.
- Requests time off in writing per policy.
- A workweek that includes weekends and Holidays.
- Occasional overtime for schedule coverage and special events
Safety:
- General safety.
- Personnel Protective Equipment – use PPE as necessary for the job duty being performed.
- Reports on unsafe working conditions, such as wet floors, exposed wires, blocked doorways, obstructions to fire extinguishers, etc.
Working Conditions:
- Works in the kitchen area as well as throughout all areas of the facility.
- Moves intermittently during working hours.
- Is subject to frequent interruptions.
- Is involved with residents, associates, visitors, family members, government agency personnel, etc. under all conditions and circumstances.
- Is subject to hostile and emotionally upset residents, family members, associates, and visitors.
- Works beyond normal working hours and on weekends and holidays when necessary.
- Is subject to callback during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)
- Attends and participates in continuing educational programs.
- Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as to reactions from dust, plastics, synthetics, disinfectants, and other potential contaminants.
- May be subject to the handling of and exposure to hazardous chemicals.
- Must be able to lift and carry trays.
- Must be able to push carts with resident trays on them.
- Must be able to occasionally push a resident into the dining room using a wheelchair.
Physical and Sensory Requirements:
- Must be able to move intermittently throughout the
- Must be able to cope with the mental and emotional stress of the
- Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully
- Must function independently and have flexibility, personal integrity, and the ability to collaborate effectively with residents, personnel, and support
- Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical
- Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and at times, hostile people within the
- Must be able to push, pull, move, and/or lift a minimum of 5 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 5
- May be necessary to assist in the evacuation of residents during emergencies.
- Sitting 1-2 hours per 8-hour shift. Alternates frequently to standing or walking.
- Standing: 2-3 hours per 8-hour shift. Alternates frequently to walking and occasionally to
- Walking 4-5 hours per 8-hour shift. Alternates frequently to standing and occasionally to
Lifting 1-10 lbs. Continuously
11-20 lbs.
Occasionally
21-35 lbs.
Rarely
36-50 lbs.
Rarely
51-75 lbs.
Rarely
> 75 lbs.
1-10 lbs.
Rarely
Continuously
11-20 lbs.
Rarely
Driving:
21-35 lbs.
Rarely
Rarely
Pushing:
Bending:
Occasionally
Occasionally
Squatting:
Kneeling:
Rarely
Rarely
Crawling: Rarely
Climbing: Rarely
Reaching: Frequently
Grasping: Frequently
Fine Manipulation: Continuously
(Frequency: Never=0%; Rarely=1-10%; Occasionally=11=33%; Frequently = 34-66%; Continuously = 67 %+)
The above job description is not intended as an all-inclusive list of essential functions that the individual will be required to perform. The individual may be required to perform additional tasks in the direction of management. Moreover, management reserves the right to change or modify this job description at any time with or without notice.