Position Overview |
We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.
Key responsibilities|
Helpdesk & End-User Support
• Provide Tier 1–2 technical support for hardware, software, and SaaS applications
• Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals
• Support operating systems (Windows, macOS, Linux) and productivity tools
• Document issues, resolutions, and procedures in the ticketing system
Cloud & Systems Administration
• Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)
• Manage user access, permissions, and identity services (e.g., Google SSO, IAM)
• Assist with cloud-based backups, monitoring, and security best practices
• Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.
Networking
• Monitor network performance and resolve connectivity issues
• Assist with network security controls and access management
IT Asset Management
• Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)
• Maintain accurate asset inventory records and ensure compliance
• Coordinate device provisioning, replacements, and returns
• Support onboarding and offboarding processes
Security & Compliance
• Follow IT security policies and best practices
• Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)
• Support audits and compliance requirements as needed
Qualifications |
• Bachelor's degree in computer science or
• 4+ years provided support in the form of Linux\Windows\Mac OS architecture
• Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems)
• SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)
• Understanding of system and application integration, as well automation engineering
• Able to work off hours for maintenance and projects
• Periodic travel to other offices to help support staff.