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Added 6 hours ago
Managed Services Consultant II - Dublin
OUTCOMES OPERATING INC
Dublin, OH
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OUTCOMES OPERATING INC
ORLANDO, FL
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Managed Services Consultant II - KC
OUTCOMES OPERATING INC
Overland Park, KS
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OUTCOMES OPERATING INC
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OUTCOMES OPERATING INC

Managed Services Consultant II - KC

Overland Park, KS, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

JOB SUMMARY (added February 2024)

The Managed Services Consultant II is responsible for providing exceptional support to our clients who participate in the ReconRx reconciliation program. They interact with clients, payors, and data feed providers via email, messaging application (clients only), and phone. They are responsible for resolving clients’ outstanding claims and maintaining detailed documentation of all actions taken. This individual routinely reviews and deciphers claims data as well as guides clients through various general accounting related reports. The Managed Services Consultant II works with the payors to ensure timely 835 file setups and requests missing 835 files as needed. They also regularly explain adjustments found on the 835 files to their assigned clients. The Managed Services Consultant II possess a strong understanding of the reconciliation service and escalates more complex inquiries.

ESSENTIAL DUTIES & RESPONSIBILITIES

Assist customers with any program or service needs.
Escalate any programming issues to the appropriate team.
Create and cultivate relationships with clients.
Scheduling and distribution of information for webinars, phone conferences, etc. with customers.
Ability to identify common issues across multiple customers and in turn, notify leadership so a solution can be found

Qualifications

KNOWLEDGE & REQUIREMENTS

Working knowledge of MS Office Suite
Ability to multi-task in a fast-paced environment
Detail-oriented and dedicated to follow through
Ability to establish a strong rapport with customers
Effective time management skills
Ability to work well both independently and as a team member
Minimum of 2-3 years of pharmacy experience preferred
Minimum education of High School diploma
Bilingual preferred
Ability to read, write, and speak Spanish proficiently

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequent sitting in stationary position at a desk
Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
Occasional twisting of body
Occasional reaching by extending hands and arms in any direction
Occasional lifting, pulling, or pushing

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