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OneEighty, a private, non-profit organization that provides comprehensive addiction, domestic violence, mental health and behavior health services in and around Holmes and Wayne Counties is seeking to hire a part-time Client Technology Coach to provide education to clients who have self-identified as desiring peer supports, with an emphasis on incorporating technology into the recovery process.
Essential Tasks, Duties, Responsibilities:
- Assist peers in registering for and understanding how to use online tools as part of the recovery process, such as: email, recovery apps, messaging apps, attending virtual meetings via Zoom and other similar apps/programs as well as utilizing online support communities.
- Coordinate and consult with Peer Recovery team members to keep team informed of issues and progress
- Attends all staff meeting and trainings as required.
- Any other duties as assigned.
Knowledge, Skills and Abilities:
- High School Diploma or equivalent, required. Knowledge of working on multiple platforms such as: Windows 10, Android phones and tablets, iPhones and iPads.
- Thorough understanding of a good range of computer and software programs; strong proficiency in the following: MS Outlook, MS Word, MS Excel, MS PowerPoint, Teams; Zoom, etc.
- May not currently receive clinical services at OneEighty.
- Must be in recovery and have at least two years of continuous sobriety.
- Must have a valid Ohio Driver License and maintain a driving record that allows the individual to be insurable with the insurance company providing OneEighty’s vehicle insurance.
- Ability to patiently explain technical materials to less technically proficient users.
- Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
- Must maintain appropriate boundaries with clients as set forth in Agency Policies and Procedures.
- Must be able to observe users performance on the device they are using (smartphone, computer, tablet, etc.)
- Strong interpersonal skills, flexibility, and customer service orientation.
- Ability to react calmly and effectively in emergency situations.
- Ability to facilitate and maintain productive communication while maintaining a professional relationship with clients and coworkers. Ability to work as a team.
Work Schedule and Benefits: Part-time, Nonexempt, 20 hours a week, normally anytime between 9am-5pm. Benefits include paid time off, holiday pay, 401(k) pension contribution/match. Immediate Supervisor: IT and Infrastructure Manager The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. Any offer of employment will be based on the outcome of a background check and the ability to pass a drug screening prior to employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, ancestry, military status or any other characteristic protected by law. OneEighty is an Equal Opportunity Employer.