Position Summary: The General Manager (GM) is responsible for directing the daily activities of the warehouse operation. The GM is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Reports To: VP of Midwest Operations Direct Reports: Office Managers and Senior Supervisors Primary Responsibilities: Recruit, select, train, assign, schedule, coach, counsel and discipline associates Communicate job expectations; planning, monitoring, appraising and reviewing job contributions Oversee operational systems, processes, and infrastructure while identifying opportunities for improvement Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends Work closely with the Corporate Operations team to develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping Analyze process workflow, associate and space requirements and equipment layout; implement changes Ensure the warehouse operates at maximum efficiency, meeting or exceeding key performance indicators (KPIs) such as on-time delivery, accuracy, and inventory turnover. Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations. Provide leadership and oversight to all department managers and supervisors Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. Communicate customer issues with operations team and devise ways of improving customer experience, including resolving problems and complaints Work closely with the Corporate Operations Team to set and/or implement policies, procedures and systems and t