Position Summary:
The Customer Logistics Coordinator serves as a critical link between customers, carriers, and warehouse operations to ensure the efficient movement of products throughout the supply chain. This role is responsible for coordinating shipments, scheduling pickups and deliveries, managing inventory transactions, processing customer orders, and providing exceptional customer service. The coordinator works closely with internal teams and transportation partners to maintain accurate records, resolve issues proactively, and ensure customer requirements are met with a high level of accuracy, responsiveness, and professionalism.
Reports To:
Lead Logistics Customer Service Representative
Essential Duties and Responsibilities
- Coordinate inbound and outbound shipments to ensure customer requirements and service expectations are met.
- Schedule pickups, deliveries, and carrier appointments while maintaining timely communication with transportation providers.
- Enter and maintain accurate order, inventory, and shipment information within the Warehouse Management System (WMS) and customer-specific systems.
- Monitor shipment progress and proactively communicate delays, scheduling changes, or service concerns to customers and internal stakeholders.
- Respond promptly and professionally to customer inquiries via telephone, email, and customer portals.
- Create, process, and maintain customer orders to support warehouse operations and fulfillment activities.
- Prepare and verify shipping documentation, including Bills of Lading (BOLs), shipping instructions, and related transportation records.
- Assist with Advance Shipping Notifications (ASNs) and ensure timely completion of all required customer documentation.
- Conduct inventory research and support inventory control processes, including shipment and depletion transactions.
- Utilize customer portals to provide shipping updates, inventory information, and operational reporting.
- Collaborate with warehouse personnel, transportation providers, and supervisors to resolve issues and support daily operations.
- Maintain accurate records and organized documentation in accordance with company procedures.
- Follow all established operating procedures, safety standards, and customer-specific requirements.
- Maintain a clean, organized, and professional work environment.
- Perform additional duties, projects, and responsibilities as assigned.
Qualifica