- Meet productivity, quality, service, revenue, and profit goals.
- Set clear priorities, assign work, and follow through to timely completion.
- Maintain a visible presence in production operations and engage with employees across shifts.
- Build a skilled, engaged, and accountable team through coaching and regular feedback.
- Resolve operational issues promptly and fairly and improve processes to reduce errors.
- Maintain safe, clean, and orderly operations that meet company and facility standards.
- Keep leadership informed of performance, risks, issues, and resource needs.
Operations and customer service
- Set the facility’s operating schedule and job priorities based on customer needs, available capacity, and delivery commitments.
- Coordinate with Sales, customers, and Operations Supervisors on scheduling, quotations, special orders, and product delivery.
- Resolve customer complaints when possible; escalate unresolved issues to the Sales Manager or Area Manager.
- Monitor workflow and address delays, staffing needs, and operational issues promptly.
- Provide regular activity reports and forecasts to leadership.
Employee leadership and communication
- Maintain a regular, visible presence in production operations, including appropriate engagement with day- and night-shift employees.
- Communicate expectations, assignments, priorities, and deadlines clearly.
- Follow up on assigned work to confirm completion and promptly communicate delays or barriers.
- Structure, staff, develop, evaluate, and motivate the organization to support operational objectives.
- Coach employees, provide regular feedback, and address workplace concerns fairly.
- Promote a safe, respectful, and collaborative workplace.
Facility, equipment, and safety
- Conduct facility walkthroughs ensuring all HSE standards are being adhered too, and address maintenance and housekeeping issues.
- Monitor facility equipment, schedule long-term maintenance, and coordinate required equipment updates with Engineering.
- Ensure compliance with Corporate and Division policies, safety requirements, and applicable DOT regulations.
Program and documentation compliance
- Ensure the Tuboscope SSE program is carried out properly, including completing and updating SSE documentation throughout the program; ensure required NHO activities are conducted.
- Ensure required records and program documentation are accurate, current, and completed within applicable timeframes.
Financial and administrative controls
- Monitor revenue and expenses consistently and maintain the constant knowledge of the operation’s financial information.
- Maintain the monthly revenue tracking log, including accurate customer-specific pricing.
- Develop, recommend, implement, and monitor annual budgets to support profitable growth and return on investment.
- Adhere to company Finance and Human Resources policies.
- Experience leading a team or coordinating operational work.
- Relevant industry experience or education preferred.
- Strong communication, organization, and problem-solving skills.
- Ability to set priorities, manage competing demands, and follow assignments through to completion.
- Ability to monitor operational and financial information and maintain accurate records.
- Confidence providing feedback, coaching employees, and handling workplace concerns.