Job Title: Customer Service Representative
Team: Dallas Bulls
Location: Dallas, TX
Reports To: Director of Fan Experience / Ticketing Manager
Position Type: Full-Time | Fan Relations
Position Overview
The Dallas Bulls are seeking a friendly and efficient Customer Service Representative to provide exceptional support to fans, season ticket holders, and clients. This role is crucial for addressing inquiries, resolving issues, and ensuring a positive experience for everyone interacting with the team.
Key Responsibilities
- Respond promptly and courteously to fan inquiries via phone, email, and social media.
- Assist with ticket sales, account management, and event information.
- Resolve customer issues and complaints in a professional and timely manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with ticketing, marketing, and operations teams to communicate updates and promotions.
- Provide support during game days and special events as needed.
- Identify opportunities to improve the overall fan experience.
Qualifications
- High school diploma or equivalent required; college degree preferred.
- 1–3 years of experience in customer service or fan relations.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a patient, empathetic approach.
- Proficient with CRM software and Microsoft Office Suite.
- Ability to work evenings, weekends, and holidays as required.
Preferred Attributes
- Passion for sports and fan engagement.
- Experience in a sports or entertainment customer service environment.
- Ability to remain calm and professional in high-pressure situations.
- Team player with a positive attitude and strong interpersonal skills.