Interstate Brick is widely recognized as one of the premier commercial brick manufacturers in the U.S. Established in 1891, Interstate Brick joined the Pacific Coast Building Products family in 1990. The company’s products, used in residential and commercial construction, offer several distinguishing features that motivate architects and builders across the country to specify them.
POSITION SUMMARY: Under the supervision of the Customer Service Manager, this position is responsible for coordinating domestic and international transportation activities, supporting dispatch and yard delivery operations, maintaining accurate transportation and financial records, and providing exceptional customer service. This position plays a critical role in ensuring timely, safe, and cost-effective delivery of products; and is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Schedule carriers and coordinate customer deliveries.
- Plan, purchase, and route transportation services to maximize efficiency and control costs.
- Coordinate domestic and international shipments, including customs documentation and import/export requirements.
- Prepare and maintain shipping documents, including bills of lading, commercial invoices, packing lists, and freight records.
- Work with freight carriers, freight forwarders, customs brokers, and customers to ensure timely deliveries.
- Monitor shipment status, resolve transportation issues, and communicate delivery updates to customers and internal teams.
- Audit freight invoices and assist in resolving billing discrepancies.
- Maintain accurate dispatch, transportation, billing, and shipment records.
- Enter and manage transportation and customer order information within SAP and other business systems.
- Support logistics reporting and transportation performance tracking.
- Identify opportunities to improve transportation efficiency, customer service, and operational processes.
- Provide back-up support for customer service and warehouse operations as needed.
- All other duties and responsibilities assigned from time to time by the company or its designated representative
- Abides by all safety rules set forth by the company and governmental regulatory agencies; and ensures that hazardous conditions are reported and corrected.
- Predictable and Regular attendance is required. Must be able to work overtime as needed.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High school diploma or equivalent required.
- Associate degree in Business, Logistics, Supply Chain Management, Accounting, or a related field preferred.
Minimum two years of dispatching, logistics, transportation coordination, supply chain, or customer service experience required.
- Proficiency in Microsoft Excel, Outlook, and Word.
- Strong organizational, analytical, and problem-solving skills.
- Excellent customer service and communication skills.
- Strong attention to detail and accuracy.
- Understanding of transportation regulations, logistics best practices, and international shipping requirements.
- Working knowledge of SAP, transportation management software, carrier portals, and shipping systems.
- Experience utilizing SAP or comparable ERP systems for order management, shipment coordination, and reporting required.
- Experience coordinating domestic shipments required.
- Experience with international shipping, customs documentation, import/export processes, freight forwarding, and cross-border transportation are strongly preferred.
- Predictable and Regular attendance is required. Must be able to work overtime as needed.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequently required to use hands to finger, handle or feel; Reach with hands and arms; Talk and listen; Stand, walk, and sit.
- Occasionally required to bend at the waist; Lift and/or move up-to 10 pounds.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Office environment with moderate noise.
- Plant environment with moderate to loud noise, exposure to dust, moving machinery,
- Manufacturing Plant environment with loud noise, moving machinery, dusty, dirty.
- Outdoor weather conditions. Extreme temperatures.
- Wear mandatory and/or other appropriate personal protective equipment (PPE)
SALARY RANGE $65,000 and up DOE
This is a regular, full-time position with competitive compensation and full benefits including medical/dental insurance, disability benefits, life insurance, 401(k), profit sharing retirement plan, and wellness programs. We are an equal opportunity employer and promote a drug free workplace
