SUMMARY
Processes orders for material or merchandise received by EDI, fax, mail, telephone, or personally from customer or company employee.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Edits and reviews orders received for price and nomenclature.
- Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer, including shipping information and tracking numbers.
- Communicates customer concerns/complaints, changes in releases, etc. to plant and sales management. Coordinates on-time delivery to customers. Works with Accounting on payment issues.
- Contract Review.
- Initiates purchase requisitions as required.
- Reviews and communicates sample status reports/updates. Follows up on Sample Approvals.
- Routes orders to other departments and follows up on orders to ensure delivery by specified dates.
- Computes price and shipping charges.
- Communicates type of packing or labeling needed on orders.
- Receives and checks customer complaints and informs appropriate internal departments.
- Confers with Production, Sales, Shipping, Warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
- Supports the Sales function in acquiring new sales with existing customers.
- Compiles statistics and prepares various reports for management. Sales Forecasting, Past Due Reports, CRM database, New Tool Reports, Sales Price Log, NAFTA, etc.
- Participates in ISO/QS activities, as required. (Customer Surveys, etc.)
- Other duties may be assigned as necessary
QUALIFICATIONS
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must maintain effective presence with all customers that align with MPP Plant and Corporate objectives. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- At least an Associates Degree; and greater than one year related experience and/or training.
- Production Control and Customer Service experience a plus.