Data Center Technician 2 Managed Services
Job Description
Position Summary:
The Data Center Technician 2 will work in the field with experienced technicians on projects with wide scope of work. The focus will be meeting customer needs regarding their data centers.
Responsibilities:
- Resolve service requests and incidents assigned to the infrastructure support queue
- Stage, install and decommission equipment as needed (rack and stack, cable management etc.) o Ability to read Rack Elevation, Rack and stack servers, network hardware o Fiber and copper cable patching
- Power management - configure and maintain PDU, complete necessary documentation, and adjust rack power distribution as needed
- Cable management (not including cabling that requires an electrician or drilling through walls, installing conduit etc.)
- Perform firmware upgrades on PDU and Secure Console Servers
- Asset Management- track all physical references and update asset databases.
- Data Entry – Input data into asset management tool and ticketing systems, and processes
- Maintain cleanliness, organization and physical appearance, including cable management, of datacenters and IDC / ICF rooms
- Perform regular network room audits and record data in client systems
- Support backup services including tape rotations two (2) times/week.
- Troubleshoot and run diagnostics on DCIS appliances and equipment and assist in troubleshooting and resolving hardware and network issues.
- Proactively identify and implement tools, techniques and processes that enhance product lifecycles
- Access and control DNS records.
- Manage/configure/maintain IPMI interface on servers.
- RMA / Warranty processing and management, including the gathering and shipping / receiving of parts
- Track inventory, conduct periodic inventory audits, and maintain client inventory records
- Provide vendor escort and support for hardware or other maintenance issues
- Receiving and documenting new equipment
- Procurement assistance; provide scope of work to determine materials needed for job
- Process E-waste management.
- Maintain QA Testing Rack in lab
- Assist in training new Technicians and Level 1 Technicians
- Create a positive experience and relationship with all customers through strong communication and outstanding customer service
- Adhere to safety guidelines and requirements
- Perform all work in an organized, neat and quality manner
- Perform other related duties as assigned
- Drive for company business as needed
Requirements:
- 2-3 years’ experience in related field or completed/enrolled in certificate or degree programs such as Industrial Technology, Computer Electronics and Networking Technology, Engineering, Computer Science, Information Technology
- Understanding Network Fundamentals
- Computer hardware troubleshooting skills
- Network troubleshooting skills.
- Previous experience with datacenter equipment including console, KVM, and power control is preferred
- DCIM software – DSVIEW, DCP, and Trellis is a plus
- Ability to read engineering drawings is a plus
- Cat 5, Cat 6, fiber knowledge
- Ability to lift/carry up to 50 lbs.
- Good communication skills – written and verbal
- Strong work ethic
- Punctuality and attendance
- Excellent customer service and interpersonal skills
- Must have valid driver’s license and clean driving record
- Successful completion of drug and background screening tests