Account Manager

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Position Summary: Responsible for driving revenue results by closing sales and managing technical aspects of existing accounts. This individual will focus on providing top-quality technical service before and after a sale, ensuring customer satisfaction and strengthening customer relationships. Primarily based in the Cupertino office, but frequently travels to meet with customers.

Position Responsibilities:

• Drives sales for existing accounts by building rapport, understanding account requirements and explaining product and service capabilities, negotiating contract terms, and finalizing contract.
• Expands sales (upsell) in existing accounts by introducing new products and services.
• Builds and maintains strong client relationships.
• Manages and resolves client concerns/issues.
• Initiates sales process by scheduling appointments; making initial presentation; understanding account requirements.
• Communicates, liaises, and negotiates internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
• Coordinates internal resources to ensure quality customer service is attained.
• Maintains all aspects of client records, including meeting notes and activities, in CRM database.
• Keeps management informed by submitting activity and results reports.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends new products and services by evaluating current product results; identifying needs to be filled.
• Develops and maintains knowledge of Mirapath’s product set; participates in educational opportunities. Able to: o Explain the scope of all our solutions and position accordingly in relation to an organization’s requirements o Develop and tailor materials to assist the sales team in explaining key features & benefits
• Participates in team meetings and take responsibility for sales improvement initiatives.
• Attends internal meetings, exhibitions and events as required
• Contributes to team effort by accomplishing related results as needed.

Position Requirements:

• BA/BS in a business or technical related field or equivalent required, MBA a plus.
• Minimum 5+ years of experience selling relevant and related products; experience with data center/IT infrastructure products a plus.
• Proficient computer, software, and data analysis skills (Salesforce.com/CRM, Excel, Outlook, Word, Power Point)
• Demonstrated track record of meeting or exceeding sales goals
• Must possess strong initiative, resiliency, organizational and time management skills
• Exceptional interpersonal and leadership skills.
• Excellent problem solver with strong negotiation and presentation skills
• Proven record in business development and account planning/management.
• Excellent verbal and written communication skills.
• Resourceful and ability to adapt quickly to changing environment
• Ability to effectively prioritize tasks and managed time within a fast-paced environment
• Travel up to 25% of the time