Milestone Technologies is seeking a Manager to collaborate with the client operations management team and deliver a best-in-class service. In this role, you will be tasked with recommending improvements to systems and processes, identifying areas for service enhancement, and optimizing resource utilization.
How You Will Make a Difference:
- Partnering with client operations management teams to achieve a best-in-class service
- Recommending improvements to systems and processes to identify areas for service enhancement and optimize resource utilization
- Business Intelligence and Analytics: Performing ad-hoc analysis and regular business reviews to support decision-making. Collaborating with the client to enhance data systems and develop new reporting methods for improved business visibility
- People Management: Leading, motivating, inspiring, and encouraging both your own and cross-functional teams across various services
- Project Management: Collaborating on cross-functional operational initiatives, identifying process and system gaps, and partnering with Milestone and client operations and capacity planning teams to drive business results
Service Management:
- Service Level Reporting
- Service Risk Management & Escalation
- Operational Improvement Planning
- Global Operations Manager Collaboration
- Program Management
- Data Security and Component Handling Best Practices
- Operational Health & Safety Program Collaboration
- Process development for delivering services to scope specifications & best practice Client Relationship Management
Resource Management:
- Quarterly resource forecasting per site per region
- Partnering with recruiters on job requisition specifications and candidate qualification specifications
- Partnering with recruiting on open resourcing requirements and ensuring open positions are filled in a timely manner
- Employee On-boarding & Off-boarding responsibilities
- Partnering with Training Lead/Specialist regarding new hire and continuous training needs for the region
- Management responsibility for Team Leads
- Collaboration on new/changed HR program development, design, and execution
- Career path, training, and employee development
- Ensuring succession planning for the region
- Regular 1:1s with team members
- Quarterly performance review of team members
- Partnering with HR on employee issues
What You Will Need to Succeed:
- HS Diploma or GED
- A minimum of 5 years of warehouse, logistics, inventory control, or related experience, including a minimum of 2 years of leadership/supervisory experience
- Experience in lean management for operations, planning, finance, or consulting
- Project management: proven ability to lead cross-functional projects
- Strong analytical and problem-solving skills with extensive business acumen
- Effective communication and intercultural skills
- Highly innovative, flexible, and self-directed
- People skills – maximizing trusting effective relationships
- Strong written and verbal communication skills
- Strong interpersonal skills and an assertive approach, while maintaining your ability to be vocally self-critical
- A smart way of thinking to find innovative approaches for business operations management
- A business-focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically
- Passionate self-starter, decisive, and able to move with speed to implement ideas.
- Bachelor's Degree from an accredited institution
- Multi-site experience leading teams and operations