Technical Training & Development Lead

Job Description

The Technical Training & Development Lead helps develop and lead training coordinators across multiple shifts. This position owns the strategy, design, and continuous improvement of technical learning programs across data center operations. This role drives curriculum excellence, ensures workforce readiness as infrastructure scales, and serves as the primary technical training partner to engineering, operations, and safety stakeholders. This position has direct supervisory responsibilities, including assigning work, providing coaching and feedback, and supporting employee development and performance.

This position is an on-site position

Key Responsibilities

• Assist in delivery of technical training curriculum in an in-person and/or virtual classroom environment when needed.
• Establish KPIs and success metrics for training effectiveness, time-to-competency, and workforce readiness.
• Advise management of skills gaps, workforce development priorities, and training investment decisions.
• Planning training logistics and communication templates for large technical rollouts.
• Work with the Operations Managers and Development Teams to understand the training needs of their community.
• Collaborate with the Training Program Manager to plan, build, update the training curriculum and Certifications exams.
• Build course materials such as slide decks, On the Job Training (OJT), assessments, and online courses.

Skills

• Minimum 3+ years of experience in Learning and Development
• Bachelor's degree in Learning and Development or commensurate experience is preferred.
• Effective presentation, interpersonal, multi-tasking, and writing skills are required.
• Effectively collaborate and influence across multiple teams and stakeholders.
• Customer service mindset, be highly motivated, and a team player.
• Experience conveying ideas both verbally and in written form, work independently, and prioritize job responsibilities.
• Available and able to travel if needed.
• Experience in technical writing preferred.
• Relevant experience in computer sciences is preferred.
• Previous program management.

This position is designated for Export Control Screening (ECS) and may require access to hardware, software, technology, technical data, facilities, systems, or customer environments subject to U.S. export control laws, including the EAR and, where applicable, the ITAR. Following an offer, the selected candidate must complete Milestone Technologies’ Export Control Compliance Verification Form and certification and provide any requested supporting documentation. Any assignment or continued access to controlled items is contingent upon the company’s determination that the individual is legally authorized to receive such access or that any required government authorization can be obtained. This review is conducted solely for export-control compliance purposes and is separate from Form I-9 employment eligibility verification.