Role snapshot
The Shop Associate supports the day-to-day operations of the Midwest Cards retail store, providing excellent customer service, sharing hobby knowledge, and helping create an engaging shopping experience for collectors.
Item
Detail
Title
Shop Associate
Reports to
Shop Manager(s)
Home base
Columbus, Ohio - Arena District
Type
Part-time; Full-time, In-Person
About Midwest Cards
Midwest Cards is a specialty sports and trading card retailer based in Columbus, Ohio. We serve collectors through our Arena District store, our online shop, and live breaks.
In 2027 we will take the card shop on the road. The mobile shop brings a true card shop experience to sporting events, concerts, card shows, parks, and neighborhoods: showcases, singles, sealed products and supplies, staffed by people who know the hobby.
The role
As a Shop Associate, you'll play an important role in the daily operations of Midwest Cards. Working alongside the Store Manager and retail team, you'll help deliver an exceptional customer experience through product knowledge, customer service, sales, merchandising, and general store operations.
We're looking for someone who is passionate about sports and the trading card hobby, enjoys working with people, and thrives in a fast-paced, growing business.
What you'll do
Deliver an excellent customer experience
- Welcome customers, answer questions, and help collectors find products that fit their interests and needs.
- Share knowledge of sports cards, trading card games (TCG), sealed products, singles, and collectibles.
- Assist customers with reviewing their collections and identifying cards Midwest Cards may be interested in purchasing or trading for.
- Provide product recommendations and communicate pricing and product information.
- Represent Midwest Cards professionally and create a welcoming environment for collectors and hobbyists.
Support store operations
- Assist with daily opening and closing procedures and general store operations.
- Process customer purchases and transactions using Clover POS.
- Maintain organized, clean, and well-stocked retail displays and merchandise.
- Assist with receiving, stocking, and organizing inventory.
- Use company laptops and other technology to support daily operations.
- Follow established procedures and assist with maintaining an organized and efficient retail environment.
Support sales and business operations
- Help identify opportunities to improve the customer experience and drive sales.
- Assist with occasional projects and assignments that support the broader business.
- Communicate customer feedback, inventory needs, and operational concerns to the Store Manager.
- Adapt to changing priorities and assist wherever needed to maintain daily operations.
Required Experience
- Strong knowledge of the sports card and/or trading card hobby.
- Confident in-person customer service and communication skills.
- Ability to work independently, take direction, and translate priorities into actionable tasks.
- Strong organizational skills, attention to detail, and ability to manage multiple responsibilities.
- Experience using computers and technology in a professional environment.
- Proficiency in English (required).
- Valid U.S. driver's license.
- At least 2 years of professional work experience.
Working conditions
- Schedule: 20+ hours per week, weekends, evenings, and holidays common.
- Physical: lift and carry up to 50 lb (product cases, fixtures, equipment), stand and walk through full shift, and climb steps and ladders.
Compensation and benefits
- $20-23 per hour
- Employee discount
How to apply
Send your resume and a short note about what interests you in this position!
Midwest Cards is an equal opportunity employer. We welcome applicants of every background and do not discriminate on any basis protected by law.
