Role snapshot
The Mobile Shop Associate supports the day-to-day operation of the Midwest Cards mobile card shop, delivering an excellent customer experience and helping ensure successful operations at events across the country.
Item
Detail
Title
Mobile Shop Associate
Reports to
Mobile Shop Tour Manager
Home base
Columbus, Ohio, with travel required about 80% of the time
Type
Full-time; event-driven schedule with frequent weekends and evenings
About Midwest Cards
Midwest Cards is a specialty sports and trading card retailer based in Columbus, Ohio. We serve collectors through our Arena District store, our online shop, and live breaks.
In 2027 we will take the card shop on the road. The mobile shop brings a true card shop experience to sporting events, concerts, card shows, parks, and neighborhoods: showcases, singles, sealed products and supplies, staffed by people who know the hobby.
The role
As a Mobile Shop Associate, you'll help bring the Midwest Cards retail experience to events across the country. Working directly under the Mobile Shop Tour Manager, you'll support all aspects of the shop's daily operations, from setup and merchandising to sales, customer service, and breakdown.
What you'll do
Support Shop Operations
• Assist with opening and closing the mobile shop at each event, including showcases, POS systems, cash drawers, and security procedures.
• Help merchandise showcases, singles, sealed products, and supplies to create an organized and appealing shopping experience.
• Process customer purchases, handle transactions, and assist with buy and trade activity.
• Maintain accurate inventory records and assist with inventory counts and reconciliations after events.
• Keep the mobile shop clean, organized, stocked, and presentable throughout each event.
• Follow established procedures for cash handling, inventory management, and store security.
• Adapt to changing event conditions and help resolve on-site operational needs.
Deliver an excellent customer experience
• Welcome customers, answer questions, and help collectors find products that fit their interests.
• Maintain working knowledge of sports cards, trading card games, sealed products, singles, and accessories.
• Assist customers with product recommendations, pricing questions, and general hobby knowledge.
• Handle customer concerns professionally and escalate issues to the Tour Manager when needed.
• Represent Midwest Cards positively and professionally at every event.
Support sales and brand growth
• Help promote Midwest Cards products, events, and special offerings while on site.
• Assist with event-related content, social media opportunities, and promotional activities.
• Support live breaks and other event activations when needed.
Work as part of the team
• Follow direction and priorities established by the Mobile Shop Tour Manager.
• Communicate inventory needs, operational concerns, and customer feedback.
• Maintain a flexible, team-oriented approach in a fast-paced and changing environment.
• Help ensure consistent customer service and operational standards across all tour stops.
Required Experience
• 1–3 years of retail, customer service, hospitality, or event experience preferred.
• Extensive knowledge of sports cards, trading card games, or the collectibles industry.
• 1-3 years experience with POS systems, cash handling, or inventory management.
• Strong customer service and communication skills.
• Comfortable working independently while following direction and established procedures.
• Strong attention to detail and organizational skills.
• Ability to adapt to changing schedules, event environments, and customer needs.
• A valid driver's license and comfort traveling frequently.
• Availability for weekends, evenings, and holidays, with the ability to travel for extended periods.
Bonus points
• Experience buying, selling, trading, or pricing individual cards.
• NetSuite or other inventory management system experience.
• Experience with retail events, pop-up shops, or mobile retail operations.
Working conditions
• Travel: regular overnight trips to events across the country.
• Schedule: event-driven, with weekends, evenings, and holidays common. When not on the road, days are spent in Columbus planning, restocking, and maintenance.
• Physical: lift and carry up to 50 lb (product cases, fixtures, equipment), stand and walk through full event days, and climb steps and ladders.
• Environment: outdoor events in heat, cold and rain, on parking lots, fields, and fairgrounds.
Compensation and benefits
• Base salary of range: $50,000 - $55,000
• Paid time off, granted each January 1 for full-time employees.
• Work travel and lodging paid by the company.
How to apply
Send your resume and a short note about the best event or retail operation you've run.
Midwest Cards is an equal opportunity employer. We welcome applicants of every background and do not discriminate on any basis protected by law.
