Student Services Technician Job Title Student Services Technician Department Admissions Office Administration Worker Type Regular Pay Type Hourly Hourly Rate 19 Work Shift Scheduled Weekly Hours 30 Benefit Eligible Yes Post-Offer, Pre-Employment Physical Required? No Job Description Summary Performs a variety of moderately complex administrative tasks requiring some independent judgment related to ensuring the successful completion of the daily operations of Admission, Registrar and Student Financial Assistance. This position works 30 hours per week from August to Mid May each year. Job Description Essential Duties Assist in the daily management of the visit phone line by identifying the customers' needs and directing callers to ensure impeccable customer service and timely response rate to all inquiries and concerns related to the visit experience. Assist the Senior Visit Coordinator, including front desk coverage, room scheduling, coordinating faculty appointments, etc. Provide administrative support including calendar management, triaging calls, preparing agendas for meetings, as well as other duties as requested. Provide event and project support, as requested Maintains complete, accurate, and up-to-date files and computer databases on students. Serves as informational resource for students and parents; investigates and resolves problems and difficulties regarding admission, registration and financial assistance. Interprets policies and procedures. Assist students and parents in various routine and non-routine activities regarding admissions, registration, and financial assistance. Performs a variety of intermediate to complex administrative tasks which may include process admission applications, credentials, and decisions; registration, course evaluation, classroom scheduling and evaluate transfer coursework; process student loan applications, monitoring loan progress, and process scholarship application. Monitors and reviews projects; ensures all necessary changes are made. Gathers and analyzes statistical information regarding admission, registrar and student financial assistance's programs and activities; produces reports. Performs a variety of administrative tasks including answering phones, typing, coordinating bulk mailings, ordering supplies and copying. Other duties as assigned. Minimum Qualifications Requires twelve months of coursework or training beyond high school and two years of related experience, or an equivalent combination of education and experience Required Knowledge, Skills, and Abilities - Knowledge of unit's operations, policies, and procedures - Knowledge of computers and office applications - Knowledge of related state and federal laws, e.g. FERPA - Oral and written communication skills - Ability to work with people with diverse backgrounds - May require supervisory, clerical and/or research skills Additional Position Information (if applicable) Special Instructions (if applicable) none Additional Information A criminal background check is required. All campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify. Remote Work For positions that are approved for rem