You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a dedicated Pharmacy Technician to join their team. This role involves managing patient interactions across various channels, including calls, messaging, billing inquiries, and intake processes. Key responsibilities include providing delivery status updates, resolving billing issues, preparing and submitting third-party insurance claims, troubleshooting complex pharmacy cases, handling patient escalations, and collaborating with doctors' offices on refill requests, prior authorizations, and coverage determinations.
Key Responsibilities
- Working in different queues: calls, messaging, billing, and intake.
- Speaking to patients 100% of the time on the phone or through messaging to provide delivery status, correct billing issues, and address any needs.
- Addressing billing issues by preparing and submitting third-party insurance claims.
- Troubleshooting complex pharmacy cases.
- Delivering extraordinary customer service while handling patient escalations.
- Working closely with doctors' offices to manage refill requests, prior authorizations, and coverage determinations.
Experience
- 1.5+ years of CPhT experience
- 1+ years of Pharmacy Billing experience
- 1+ years of Customer Service experience
Skills
- Fertility Pharmacy experience (Preferred)
- Prior remote work experience (Preferred)
- Macbook/Apple product experience (Preferred)
Education
- Active CPhT license/good standing with Texas Board of Pharmacy or Colorado Board of Pharmacy and doesn't expire within the next 3 months.
Additional Requirements
This is a fully remote position. Candidates with an active Texas or Colorado CPhT license may reside in the following states: California, Colorado, Nevada, New York, Texas, Washington (WA), Pennsylvania.
Training will be Monday-Friday: 9am to 5:30pm CST for the first 3 weeks. No time off is allowed during training, and attendance is incredibly important. Limited PTO is allowed post-training.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans, and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
