Summary:
The Inside Sales Representative (full-time, remote) meets our customers' business or personal needs by providing the right advertising product or technical assistance with our print and online services. This individual should have a competitive spirit and a strong customer focus with the ability to complete their workload through inbound calls and emails while providing professional, courteous customer service to our advertising customers while meeting deadlines in a highly accurate environment.
***Although this is a remote position, candidates must reside in Ohio. ***
***Note: Must be able to work 2 hours every Saturday morning ***
What you will do:
- Help current customers as well as new customers in all aspects of classified advertising
- Take incoming calls from families, funeral homes, and individuals placing obituaries
- Assist callers in composing and editing obituaries, ensuring accuracy and sensitivity
- Coordinate with newspapers and online publications to place classified advertisements
- Place advertisements and document all customer transactions in accordance with company policy
- Answer inbound calls and emails across multiple markets by quickly toggling between applications, confidently navigating an ad order entry system, and developing professional relationships with our customers
- Assist customers in placing product orders and recommend new product offers
- Work with customers by answering questions, researching/resolving issues, troubleshooting, and ensuring that customers enjoy the time they spend working with you
- Meet and maintain all individual and team standards as set by the department, attend product and system training events, and share ideas to improve business practices
What you will bring:
Confident demeanor, competitive drive, and goal-oriented nature
Excellent communication skills (oral and written), with a courteous and clear telephone voice
Positive, people-oriented, energetic, and motivated to meet customer needs
Analytical, creative, and innovative approach to solving problems
Call center experience in customer service or sales preferred
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