Inside Sales Rep

Summary: The Inside Sales Representative (full-time, remote) meets our customers' business or personal needs by providing the right advertising product or technical assistance with our print and online services. This individual should have a competitive spirit and a strong customer focus with the ability to complete their workload through inbound calls and emails while providing professional, courteous customer service to our advertising customers while meeting deadlines in a highly accurate environment. ***Although this is a remote position, candidates must reside in Ohio. *** ***Note: Must be able to work 2 hours every Saturday morning *** What you will do: - Help current customers as well as new customers in all aspects of classified advertising - Take incoming calls from families, funeral homes, and individuals placing obituaries - Assist callers in composing and editing obituaries, ensuring accuracy and sensitivity - Coordinate with newspapers and online publications to place classified advertisements - Place advertisements and document all customer transactions in accordance with company policy - Answer inbound calls and emails across multiple markets by quickly toggling between applications, confidently navigating an ad order entry system, and developing professional relationships with our customers - Assist customers in placing product orders and recommend new product offers - Work with customers by answering questions, researching/resolving issues, troubleshooting, and ensuring that customers enjoy the time they spend working with you - Meet and maintain all individual and team standards as set by the department, attend product and system training events, and share ideas to improve business practices What you will bring: Confident demeanor, competitive drive, and goal-oriented nature Excellent communication skills (oral and written), with a courteous and clear telephone voice Positive, people-oriented, energetic, and motivated to meet customer needs Analytical, creative, and innovative approach to solving problems Call center experience in customer service or sales preferred []{style="font-family: Arial, He "}