📌 Job Title: Provider Operations Coordinator Salary Range: $21.15 - 22.12 Department: Provider Operations Reports To: Director of Provider Operations Location: Remote Job Type: Full Time FLSA Status: Non-Exempt 🧭 Position Summary Working closely with providers to ensure smooth onboarding and ongoing relationship management, this role focuses on data management, credentialing/recredentialing, grievance resolution, and provider support across all product lines.
✅ Key Responsibilities
- Accurately enter and manage provider data for profile creation and maintenance
- Assist with claims issues, document discussions, and route concerns to the appropriate party for resolution
- Build and foster positive provider relationships through clear communication and responsive support
- Credential new providers in accordance with MTI and industry standards prior to network entry
- Recredential existing providers within industry timelines and standards
- Conducts timely Provider Data Management (PDM) activities ensuring effective utilization of provider services, contracted rates and other terms.
- Facilitate provider improvement through coaching and performance support initiatives
- Collaborate with internal teams to ensure seamless provider support and process efficiency
🎓 Required Qualifications
- High School Diploma or Equivalent
- Minimum 1 year of healthcare credentialing, provider grievance management. , or workers’ compensation claims experience
- Intermediate proficiency in Microsoft Excel and Microsoft Office Suite
💡 Preferred Qualifications
- Associate's degree in healthcare, Business, or related field
- Certification in Credentialing (CPCS or similar)
- Experience in provider data management or healthcare operations
🧠 Skills Descriptions
Communication
Clearly and professionally interact with providers and internal teams
Problem-Solving
Take initiative and find creative solutions to provider issues
Attention to Detail
Maintain accuracy in credentialing, data, and reporting
Prioritization
Balance multiple tasks and deadlines effectively
Independence
Work with minimal supervision while managing responsibilities
Teamwork
Collaborate with colleagues to resolve provider needs
Analytical Skills
Identify provider performance trends and opportunities
🏢 Work Environment & Physical Requirements
- Remote
- Ability to sit at a workstation for extended periods
💼 Compensation & Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off, holidays
🌍 Diversity, Equity & Inclusion Statement MTI America is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.