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Join Our Team About AEG
American Environmental Group, Inc. (AEG) was established in 2002. Since the inception of AEG, strong leadership and direction has resulted in launching the organization from a small startup testing company to a multi-faceted, diverse Environmental Consulting firm specializing in industrial hygiene. In 2019, McLarens, a leading, global independent insurance services provider, acquired AEG which continues to be one of the largest and most diverse industrial hygiene consulting groups in the United States. Our clients range from Commercial, to Industrial and Residential offerings.
Summary As a Client ServicesCoordinator, you will work with clients to provide qualityservice and to ensure clientsget the services they need. The Client ServicesCoordinator is responsible for scheduling and managing schedules and coordinating testing/consulting services. The most important responsibility is client management via telephone, email, and Salesforce. You will also need to build strong relationships internally as well externally to ensure clients receive the best care possible Essential Duties and Responsibilities
- Accurately review all job requests for complete understanding of the request for testing.
- Create a work order to reflect all job requests that we receive which must be done accurately and efficiently once the required training is completed.
- Respond and communicate with clients and business development managers to ensure quick turnaround times and accuracy from start to finish.
- Schedule the job for the best suited technician based on geography and type of testing that the client has requested.
- Work hand in hand with your Client Services team to ensure effectiveness and accuracy.
- Communicate and work with all departments, especially the Account Executive Team and the Reports Department.
- Must have the ability to the ability to stay focused on the assignment from start to finish, while answering incoming phone calls, any questions from other team.
- Process requests quickly within the required response times as they are a big part of meeting our clients’ expectations.
- Performs any additional duties as required.
EOE