Plumbing Branch Manager – Canady’s Plumbing | Richmond Hill, GA Full-time
About Us
Canady’s Plumbing serves homeowners across Richmond Hill and the greater Savannah area. We’re built on same-day service and putting the customer first at every step. We’re looking for an experienced, licensed plumbing leader to run our branch, grow the business, and build a team that delivers on that promise every day. The Role The Plumbing Branch Manager leads the plumbing team to hit the branch’s revenue, profitability, and KPI goals while building a customer-focused, solutions-oriented culture. You’ll have full ownership of the branch, from the P&L and business plan to hiring, training, and field operations. You’ll be good at this role if you can move from high-level strategy to hands-on tactical work in the same day. Compensation & Benefits
- Annual salary: $120,000 to $130,000 plus bonus.
- Standard benefits package for full-time, regular employees
- Health, dental, vision, 401(k), PTO.
What You’ll Do
- Own the full P&L for the branch
- Build and communicate a branch business plan, and motivate and mobilize the team to execute it
- Hit budget goals and grow revenue and gross profit through operational excellence, KPI tracking, productivity, and strong service and sales systems
- Lead a professional sales organization, with accountability for revenue, conversion rate, profitability, and customer satisfaction
- Recruit, hire, retain, and develop top talent, and partner with local, regional, and executive leadership on career pathing and training
- Drive the team to deliver on our same-day service promise with an excellent customer experience at every touchpoint
- Help design and run training and onboarding at every level, covering technical skills, soft skills, Safety/OSHA, ride-alongs, and coaching
- Partner with Regional Management and Technical Training to train academy apprentices and provide ongoing technical training for technicians
- Work with the Regional Manager to make sure centralized dispatch meets the branch’s customer needs
- Oversee fleet management, warehouse and logistics, and branch facilities
- Resolve escalated internal and external customer issues
- Report on branch performance, key initiatives, and best practices in business unit and regional reviews
- Keep the branch compliant with local, state, and federal regulations, and enforce safety best practices in the field
- Other duties as assigned
What We’re Looking For
Required:
- Active Georgia Master Plumber License
- 5+ years in the plumbing consumer service industry in a management role, with a proven record of P&L accountability, training and development, sales and operations, and customer service
- Bachelor’s degree in Business Administration and/or at least 5 years of related experience
- Proficient in MS Office, especially Excel and PowerPoint
Preferred:
- South Carolina Plumbing License
- Experience across the trades: HVAC, plumbing, electrical
- Experience with Service Titan
Skills & Abilities:
- Outstanding leadership and communication skills at every level of the organization
- Strong cross-functional collaboration
- Strong business sense, with the ability to communicate and carry out the branch plan
- Strong analytical skills: able to review KPIs and branch data, draw conclusions, and act on them
- Excellent organization, follow-through, and process improvement skills
- Flexible schedule to meet the needs of the business
Schedule & Working Conditions
- Monday–Friday, 8am–5pm (may change as business needs change)
- Professional office environment, with time in the field
- Able to sit for extended periods
Requirements
- Valid driver’s license
- Any offer of employment is contingent on passing a background check, a motor vehicle record (MVR) review, and a pre-employment drug screen
Ready to lead? Apply today and help grow Canady’s Plumbing in Richmond Hill. Canady’s Plumbing is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.