Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role
Lumen is seeking a Lead Project Manager to guide large-scale, complex customer deployments from planning through completion. You will serve as the primary point of contact, bringing together customers, internal teams, and vendors to deliver solutions on time, within scope, and within budget. This role is ideal for an experienced project leader who can navigate competing priorities, anticipate risks, and communicate confidently with both technical teams and senior stakeholders.
Location
This is a work from home position within the U.S.
The Main Responsibilities
- Lead highly complex customer implementation projects and programs throughout the full project lifecycle.
- Develop and manage project plans, schedules, resource requirements, deliverables, and success measures.
- Serve as the primary customer contact, providing clear updates and maintaining alignment on scope, responsibilities, timelines, and expectations.
- Analyze project progress and deliver concise status, risk, jeopardy, and executive-level reports.
- Identify and manage risks, dependencies, and schedule changes, escalating issues and recommending alternatives when appropriate.
- Coordinate internal teams and external vendors to support the timely delivery of contracted services.
- Facilitate project meetings, document decisions, and track action items through completion.
- Mentor team members, promote consistent project management practices, and identify additional customer needs that may create future sales opportunities.
What We Look For in a Candidate
Minimum
- Bachelor’s degree or at least five years of related experience.
- Experience managing complex customer-facing technology implementations.
- Experience managing or supporting fiber delivery projects, with working knowledge of Outside Plant (OSP) and/or Inside Plant (ISP) infrastructure, construction, and implementation activities.
- Demonstrated ability to manage project scope, schedules, resources, risks, and stakeholder expectations.
- Strong written and verbal communication skills, including experience preparing executive-level project updates.
- Ability to lead cross-functional teams and work effectively with customers and internal partners.
Preferred
- Six or more years of project management experience.
- Experience leading multiple complex projects within the technology or telecommunications industry.
- Project Management Professional, or PMP, certification or PRINCE2 certification.
- Experience supporting strategic or global customers with repeat implementation needs.
- Experience applying change control processes, defining key performance indicators, and improving project management standards.
- Strong understanding of how technology solutions support customers’ business strategies and long-term goals.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits
Bonus Structure
Requisition #: 344115
Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen
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Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.