Kforce's banking client is seeking a Fraud Dispute Specialist in Lakewood, WA. This role will be responsible for handling, investigating, and timely processing incoming Regulation E payment claims in accordance with federal or applicable compliance or network regulations. The Fraud Disputes Specialist ensures service standards are met, provide support of department goals, and coordinate the reduction of financial losses. This position also collaborates with internal business units related to resolution of fraud claims.
Duties:
- Intake, perform analysis, and research to resolve Regulation E payment claims within required timeframes while ensuring compliance with applicable rules and regulations
- Interact with employees in order to obtain and review all information and execute the appropriate actions
- Use well-developed analytical and decision-making skills to research payment claims and make accurate and appropriate decisions based on their findings
- Utilize effective planning, organizational skills, and time management to ensure all processes are completed within appropriate timeframes
- Professionally communicate with clients, internal partners, other financial institutions, merchants, law enforcement, and others via phone, email, fax, or letter
- Adhere to department processes, procedures, and expectations for all aspects of case investigation
- Keep up-to-date on industry information, system changes, network rules, and compliance issues
- Proactively identify trends or patterns of activity related to fraud claims and escalate as needed
- Demonstrates compliance with all bank regulations for assigned job function.
- Maintain a working knowledge of bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description
- Takes personal initiative and is a positive example for others to emulate
- May perform other duties as assigned
- High School diploma or GED (preferred)
- Experience in a retail banking branch or bank operations environment
- Building basic understanding of dispute and claim process
- Effective written and verbal communication skills
- Understanding of general accounting practices
- Ability to troubleshoot, analyze, and resolve customer service problems
- Strong organizational and follow-through skills
- Strong attention to detail
- Able to work independently, demonstrating high level of personal effectiveness
- Building PC skills including Excel and Word
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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