$46.53 - $52.43
Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Technical Writing/Process Documentation consultant in Charlotte, NC, Des Moines, IA or Phoenix, AZ (Hybrid).
This is a contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.
Contract Duration: 6+ Months with possible extensions
Required Skills & Experience•
- High-volume workload: Manage 30–40 requests simultaneously, tracking priorities, deadlines, and follow-ups.
- Consultative skills: Understand business needs, identify gaps, and ask the right questions to move work forward.
- Procedure writing: Translate complex information into clear, accurate procedures; collaborate effectively with SMEs.
- Attention to detail: Follow protocols, maintain accurate tracking, and prevent errors or escalations.
- Independence: Proactively manage tasks without constant reminders or supervision.
- Strong organization: Balance competing priorities while maintaining quality and meeting deadlines.
- Key screening focus: Proven experience managing multiple deliverables, interviewing stakeholders, and independently driving work to completion.
- Strong technical writing / documentation experience
- Experience with Jira
- Experience working in a CMS environment
Ability to:
- Translate complex processes into clear documentation
- Write concise, structured, logical content
- Strong attention to detail (critical)
- Ability to multitask across multiple documents/projects
- Strong stakeholder communication / consulting skills
What You Will Be Doing
Partner with business teams to:
- Gather process details
- Understand workflows end-to-end
Write and maintain:
- Procedure documents
- Process documentation
- Updates to existing content
Create documentation for:
- New processes being introduced
Work within:
- Content Management System (CMS)
- Policy Governance Platform (PGP) (internal tool)
- Use Microsoft Word templates for documentation creation
- Upload and manage documents through approval workflows
Ensure:
- Correct metadata tagging
- Accurate data entry
- Update and manage related data in Jira
Nice-to-Have
- Financial services or merchant services experience
- Experience with policy governance tools / document lifecycle systems
Background in:
- Journalism
- Communications
- Process improvement
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.