1st shift Hours: Wednesday - Sunday from 6 a.m. to 4 p.m. with overtime as needed **Job Overview: ** - Entering and closing receipts and shipments - Entering accurate data into metrics - Communicating with multiple Customer Advocates and trucking companies to answer questions concerning shipments - Update WMS other applicable systems as needed - Direct forklift drivers on priorities What you'll be doing: - Provide efficient, courteous customer service through email and telephone. - Resolve routine customer questions and complaints or refer to higher level. - Serve as liaison between customers, suppliers, and warehouse personnel. - Maintain records, prepare required reports, and perform related typing/work processing and clerical duties. - Direct contact with incoming drivers, spotters, and forklift operators. - Update and maintain warehouse management system and yard management software as needed. - Participate in corrective and preventative actions and continuous improvement projects. - For food grade warehouses, follow all food safety standards set forth in the facility and actively participate in the food safety culture. - Verify counts of incoming product, make necessary adjustments on paperwork, and initial any changes. - Sign and date the paperwork when load is finished. - Ship accurate number of pieces per load worksheet. - Answer phones and take accurate messages. - Operate copy and fax machine as needed. - This position may require employee to operate a forklift from time to time, which will include the following: Daily forklift inspection. Check for damage or problems and report them to your supervisor. Lock out / tag out unsafe or inoperable equipment. Load, unload, and place product in proper storage bay stacked straight and neat. []{segoe="" ui",="" tahoma=""}