1st shift
Hours: Wednesday - Sunday from 6 a.m. to 4 p.m. with overtime as needed
**Job Overview: **
- Entering and closing receipts and shipments
- Entering accurate data into metrics
- Communicating with multiple Customer Advocates and trucking companies to answer questions concerning shipments
- Update WMS other applicable systems as needed
- Direct forklift drivers on priorities
What you'll be doing:
- Provide efficient, courteous customer service through email and telephone.
- Resolve routine customer questions and complaints or refer to higher level.
- Serve as liaison between customers, suppliers, and warehouse personnel.
- Maintain records, prepare required reports, and perform related typing/work processing and clerical duties.
- Direct contact with incoming drivers, spotters, and forklift operators.
- Update and maintain warehouse management system and yard management software as needed.
- Participate in corrective and preventative actions and continuous improvement projects.
- For food grade warehouses, follow all food safety standards set forth in the facility and actively participate in the food safety culture.
- Verify counts of incoming product, make necessary adjustments on paperwork, and initial any changes.
- Sign and date the paperwork when load is finished.
- Ship accurate number of pieces per load worksheet.
- Answer phones and take accurate messages.
- Operate copy and fax machine as needed.
- This position may require employee to operate a forklift from time to time, which will include the following:
Daily forklift inspection. Check for damage or problems and report them to your supervisor.
Lock out / tag out unsafe or inoperable equipment.
Load, unload, and place product in proper storage bay stacked straight and neat.
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