The Role Kaya Bliss is looking for a Security Concierge to support a safe, compliant, welcoming, and hospitality-focused dispensary experience. This role is best suited for someone who is confident, reliable, observant, professional, and comfortable serving as the first point of contact for customers, vendors, visitors, and team members.
At Kaya Bliss, our Security team is more than security personnel. They are Cannabis Concierges. They create the first impression of the dispensary, greet each guest, verify IDs, manage the entry experience, monitor the environment, and help set the tone for a smooth and positive customer visit.
This is not a passive security post. Our Security Concierges are responsible for balancing safety, compliance, customer service, communication, and awareness while supporting daily store operations.
Key Responsibilities
- Greet customers warmly and create a professional, welcoming first impression
- Serve as the first point of contact for customers, vendors, visitors, and business guests
- Verify customer identification in accordance with company policy and New York cannabis regulations
- Monitor the entrance and customer flow to support a safe, organized, and compliant dispensary environment
- Direct customers to the appropriate area, team member, or next step in the shopping experience
- Answer phones and assist with general inquiries in a professional and helpful manner
- Route customer, vendor, and business communications to the appropriate person or department
- Check in vendors, contractors, delivery partners, and other business visitors according to company procedures
- Receive supply shipments and coordinate with store leadership or the appropriate department as needed
- Maintain awareness of customer traffic, waiting areas, sales floor activity, and overall store conditions
- Support crowd observation and customer flow to help maintain a smooth, high-quality customer experience
- Follow all security measures, safety procedures, and compliance requirements during each shift
- Communicate customer concerns, safety issues, visitor concerns, operational needs, and unusual activity to store leadership promptly
- Support the management team to help retail operations run smoothly, properly, and in compliance with applicable rules, regulations, policies, and standard operating procedures
- Complete assigned shift duties accurately and on time
- Work cooperatively with budtenders, fulfillment, drivers, supervisors, and management
- Follow direction from supervisors, leads, and store leadership during each shift
- Participate in required training, daily communication, and ongoing coaching
- Promote a work environment that is positive, communicative, customer-oriented, accountable, safe, and compliant
- Maintain professionalism during high-traffic periods, customer concerns, vendor interactions, and operational changes
- Perform all other duties as assigned by store leadership
What We Are Looking For
- Security, front desk, concierge, hospitality, retail, or customer service experience
- Strong customer service instincts and a welcoming, professional approach
- Confident, calm, observant, and approachable communication style
- Strong interpersonal and conversational skills
- Ability to listen well, communicate clearly, and direct information to the appropriate channels
- Reliable attendance, punctuality, and schedule accountability
- Comfort working in a fast-paced, high-traffic retail environment
- Ability to remain calm and respond appropriately during stressful, busy, or sensitive situations
- Ability to observe customer behavior, vendor activity, and store conditions without disrupting the customer experience
- Professional judgment, emotional control, and respect for compliance expectations
- Ability to follow detailed procedures without cutting corners
- Ability to work as part of a team and take direction from leadership
- Interest in supporting a safe, welcoming, hospitality-focused cannabis retail environment
- Openness to constructive, developmental feedback and the ability to apply coaching consistently
Required Qualifications
- Must be 21 years of age or older for customer-facing cannabis retail duties
- Must possess valid government-issued identification
- Must be legally authorized to work in the United States
- High school diploma or equivalent preferred
- At least 1 year of experience in security, front desk, concierge, hospitality, retail, or customer service preferred
- Must be able to stand and walk for long durations during scheduled shifts, with reasonable accommodation where required by law
- Must be able to complete required onboarding, verification, and training before beginning regulated duties
- Must remain compliant with all legal, regulatory, and company requirements for working in the cannabis industry
- Must be available for assigned shifts, including evenings, weekends, holidays, and closing shifts as needed
- Must be able to follow all company policies, safety procedures, compliance requirements, directives, and standard operating procedures
- Preferred Qualifications
- Previous security, concierge, front desk, dispensary, retail, hospitality, or customer-facing experience
- Experience monitoring entry points, visitor flow, customer traffic, or high-volume environments
- Experience answering phones and routing customer or business inquiries
- Familiarity with cannabis retail compliance, ID verification, or regulated retail environments
- Comfort communicating with customers, vendors, contractors, delivery partners, and internal teams
- Ability to use standard office equipment, phones, tablets, basic computer systems, email, and workplace communication tools
- Bilingual or multilingual communication skills are a plus, especially Spanish or other languages commonly used by our customer base
Physical Requirements This role requires the ability to stand and walk for long durations during scheduled shifts. It may also require greeting and speaking with customers throughout the shift, monitoring the entrance and customer flow, using a phone, tablet, or computer system, reaching, bending, lifting supplies or small shipments, and maintaining awareness of the store environment. Reasonable accommodations may be provided where required by law. Training and Compliance Kaya Bliss provides required training for company policies, customer service expectations, cannabis compliance, responsible workforce practices, ID verification, visitor procedures, safety procedures, incident reporting, communication expectations, and role-specific standard operating procedures. Employees are expected to complete assigned training and apply that training consistently during each shift.
Equal Opportunity Statement Kaya Bliss is an equal opportunity employer. Employment decisions are based on business needs, qualifications, experience, availability, performance, conduct, compliance readiness, and ability to perform the essential functions of the role. We do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, genetic information, or any other status protected by applicable law. To Apply Please submit your resume and answer the screening questions fully. Qualified candidates will be contacted for the next step in the interview process.