Delivery Driver

The Role Kaya Bliss is looking for a Cannabis Delivery Driver to support safe, compliant, accurate, and professional cannabis delivery operations. This role is best suited for someone who is reliable, focused, punctual, safety-minded, and comfortable working in a regulated cannabis retail environment..

Our Delivery Drivers play an important role in the customer experience. They are responsible for transporting orders securely, verifying customer information and identification, completing deliveries according to company procedures, and representing Kaya Bliss with professionalism outside of the store.

This is not a casual driving role. Delivery Drivers must be able to follow detailed procedures, communicate clearly with dispatch, fulfillment, supervisors, and customers, operate safely in New York City traffic, and maintain compliance during every step of the delivery process.

Key Responsibilities

• Safely deliver cannabis orders to customers according to company procedures
• Operate company vehicles responsibly and in compliance with all traffic laws and company vehicle policies
• Review assigned delivery routes, order details, customer information, and delivery instructions before departure
• Verify customer identification and eligibility at delivery according to company policy and New York cannabis regulations
• Confirm order accuracy, customer information, and delivery completion using required systems and procedures
• Maintain secure handling of cannabis products during transport and delivery
• Follow all delivery, safety, security, product handling, and compliance procedures during each shift
• Communicate clearly with fulfillment, dispatch, supervisors, and store leadership throughout the delivery process
• Report delivery issues, customer concerns, address problems, safety concerns, delays, or unusual activity promptly
• Use delivery technology, GPS, phones, tablets, order management systems, or route tools accurately and responsibly
• Maintain professionalism during customer interactions, traffic delays, route changes, and operational challenges
• Support pickup, staging, loading, and handoff of delivery orders as assigned
• Assist with delivery vehicle checks, cleanliness, fuel, charging, mileage tracking, and basic vehicle readiness procedures
• Follow company procedures for cash handling, payment confirmation, delivery documentation, and customer communication when applicable
• Return undelivered orders, supplies, records, and company property according to company procedures
• Support the fulfillment and retail teams when not actively completing deliveries, as assigned by leadership
• Complete assigned shift duties accurately and on time
• Follow direction from supervisors, leads, and store leadership during each shift
• Participate in required training, daily communication, and ongoing coaching
• Promote a work environment that is positive, communicative, safety-focused, customer-oriented, accountable, and compliant
• Perform all other duties as assigned by store leadership

What We Are Looking For

• Delivery, driving, courier, transportation, retail, hospitality, customer service, or operations experience
• Safe, responsible, and defensive driving habits
• Reliable attendance, punctuality, and schedule accountability
• Strong attention to detail and accuracy
• Ability to follow detailed procedures without cutting corners
• Comfort working independently while staying connected to store leadership and dispatch
• Ability to communicate clearly with customers, fulfillment, supervisors, and management
• Professional judgment, emotional control, and respect for compliance expectations
• Ability to stay calm and focused during traffic, route changes, customer concerns, and time-sensitive deliveries
• Comfort using GPS, phones, tablets, delivery apps, order management systems, and workplace communication tools
• Interest in supporting a safe, responsible, and hospitality-focused cannabis delivery experience
• Ability to work as part of a team and take direction from leadership
• Openness to constructive, developmental feedback and the ability to apply coaching consistently

Required Qualifications

• Must be 21 years of age or older for regulated cannabis delivery duties
• Must possess a valid driver’s license
• Must possess valid government-issued identification
• Must be legally authorized to work in the United States
• High school diploma or equivalent preferred
• At least 1 year of delivery, driving, courier, transportation, retail, hospitality, customer service, or operations experience preferred
• Must have and maintain an acceptable driving record according to company standards
• Must be able to safely operate a company vehicle in New York City traffic and changing weather conditions
• Must be able to sit, drive, stand, and walk for extended periods during scheduled shifts, with reasonable accommodation where required by law
• Must be able to lift, carry, load, and unload retail products or delivery supplies as needed
• Must be able to complete required onboarding, verification, and training before beginning regulated duties
• Must remain compliant with all legal, regulatory, and company requirements for working in the cannabis industry
• Must be available for assigned shifts, including evenings, weekends, holidays, and closing shifts as needed
• Must be able to follow all company policies, safety procedures, delivery procedures, compliance requirements, directives, and standard operating procedures
• Must not be impaired by cannabis, alcohol, controlled substances, or any substance that could affect safe driving or work performance during scheduled shifts

Preferred Qualifications

• Previous delivery, courier, transportation, dispatch, retail, hospitality, or cannabis industry experience
• Experience completing deliveries in Brooklyn or New York City
• Familiarity with route planning, GPS, delivery apps, or order management systems
• Experience verifying customer information, checking identification, or following regulated delivery procedures
• Previous cash handling, payment confirmation, or customer-facing delivery experience
• Familiarity with cannabis product categories, including flower, vapes, edibles, concentrates, tinctures, beverages, and topicals
• Comfort using phones, tablets, basic computer systems, email, and workplace communication tools
• Bilingual or multilingual communication skills are a plus

Physical Requirements This role requires the ability to safely operate a company vehicle, sit and drive for extended periods, stand and walk during deliveries, enter and exit the vehicle frequently, use a phone, tablet, GPS, or delivery system, lift and carry retail products or delivery supplies, and maintain awareness of the delivery route, vehicle, customer interaction, and surrounding environment. Reasonable accommodations may be provided where required by law. Training and Compliance Kaya Bliss provides required training for company policies, cannabis compliance, responsible workforce practices, delivery procedures, ID verification, product handling, customer information handling, route communication, safety procedures, vehicle procedures, incident reporting, and role-specific standard operating procedures. Employees are expected to complete assigned training and apply that training consistently during each shift. Equal Opportunity Statement Kaya Bliss is an equal opportunity employer. Employment decisions are based on business needs, qualifications, experience, availability, performance, conduct, compliance readiness, driving eligibility, and ability to perform the essential functions of the role. We do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, genetic information, or any other status protected by applicable law. To Apply Please submit your resume and answer the screening questions fully. Qualified candidates will be contacted for the next step in the interview process.