This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13656359
KanOkla IT Services is seeking an experienced and skilled IT Services Technician to join our dedicated team. As an IT Services Technician, you will be responsible for providing top-notch IT support to our diverse clientele, including schools, hospitals, and small businesses in rural Kansas. This role requires a proactive individual with a strong technical background, excellent problem-solving abilities, and exceptional customer service skills.
Key Responsibilities:
- Wireless Point-to-Point (P2P):Install and configure P2P systems for both business and residential \"Managed Property\" clients. This includes mounting outdoor equipment to extend networks from a main residence to detached buildings.
- Residential Solutions:Work with residential customers to identify the best way to improve their home experience, such as installing outdoor mesh extenders to cover patios or metal workshops.
- Physical Installations:Run Ethernet and Fiber Optic cabling in various environments. You must be comfortableclimbing laddersand working inelevated workspaces.
- Hardware Support:Diagnose and troubleshoot issues with computers, IP camera systems, and network devices.
- Customer Interaction:Assist customers with product setup and provide friendly training on how to use their new equipment and services.
- Documentation:Maintain accurate logs of support requests and inventory in our ticketing system.
Technical Skills:
-Windows System Administration
- Network Management
- DNS Management
- TCP/IP Protocols
- Routing and Switching
- VLAN Configuration
- Firewall Configuration
- VPN Configuration
- Backup & Disaster Recovery
- Server Migration & Virtualization
Qualifications:
- Minimum of 5 years of experience in IT services or a related field.
- Strong understanding of IT infrastructure and networking concepts.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong communication and customer service skills.
- Relevant certifications (e.g., CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator) are a plus.
Job Types: Full-time, Permanent