IT Services Technician

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13656359 KanOkla IT Services is seeking an experienced and skilled IT Services Technician to join our dedicated team. As an IT Services Technician, you will be responsible for providing top-notch IT support to our diverse clientele, including schools, hospitals, and small businesses in rural Kansas. This role requires a proactive individual with a strong technical background, excellent problem-solving abilities, and exceptional customer service skills. Key Responsibilities: - Wireless Point-to-Point (P2P):Install and configure P2P systems for both business and residential \"Managed Property\" clients. This includes mounting outdoor equipment to extend networks from a main residence to detached buildings. - Residential Solutions:Work with residential customers to identify the best way to improve their home experience, such as installing outdoor mesh extenders to cover patios or metal workshops. - Physical Installations:Run Ethernet and Fiber Optic cabling in various environments. You must be comfortableclimbing laddersand working inelevated workspaces. - Hardware Support:Diagnose and troubleshoot issues with computers, IP camera systems, and network devices. - Customer Interaction:Assist customers with product setup and provide friendly training on how to use their new equipment and services. - Documentation:Maintain accurate logs of support requests and inventory in our ticketing system. Technical Skills: -Windows System Administration - Network Management - DNS Management - TCP/IP Protocols - Routing and Switching - VLAN Configuration - Firewall Configuration - VPN Configuration - Backup & Disaster Recovery - Server Migration & Virtualization Qualifications: - Minimum of 5 years of experience in IT services or a related field. - Strong understanding of IT infrastructure and networking concepts. - Excellent problem-solving and analytical skills. - Ability to work independently and as part of a team. - Strong communication and customer service skills. - Relevant certifications (e.g., CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator) are a plus. Job Types: Full-time, Permanent