Job Title: E-Commerce Manager
About Us:
JYP America is the U.S. subsidiary of JYP Entertainment, a leading global entertainment company dedicated to discovering, developing, and supporting artists while expanding their presence across international markets.
JYP America supports the company’s U.S. operations and collaborates with teams across artist management, marketing, production, and business functions to deliver high-quality experiences for artists, partners, and fans.
We are seeking an experienced E-Commerce Manager to oversee online store operations and support sales planning for the U.S. market. You will manage product launches, promotions, orders, and inventory coordination while using sales and profitability data to improve performance.
This role will report directly to the CEO.
Key Responsibilities:
- Manage day-to-day e-commerce operations, ensuring accurate product information, timely launches, and a consistent customer experience.
- Develop and execute online sales schedules for merchandise, limited releases, preorders, and tour and pop-up initiatives.
- Analyze sales trends, product performance, and project profitability to recommend sales plans and promotional opportunities.
- Manage promotional execution, including discounts, purchase limits, and customer benefits.
- Assess inventory availability across sales channels and coordinate allocation and fulfillment needs with merchandise and logistics teams.
- Resolve order and inventory issues and implement improvements to reduce recurring problems.
- Oversee storefront updates and customer-facing sales and shipping communications in partnership with Customer Service.
- Prepare performance reports and recommend actions to improve sales results and operational efficiency.
Required Qualifications:
- Bilingual proficiency in Korean and English is required.
- 5+ years of experience operating an online store or e-commerce sales channel.
- Strong understanding of product setup, order processing, inventory synchronization, and promotions.
- Ability to analyze sales data and project profitability and translate findings into actionable recommendations.
- Proficiency in Excel or similar tools to manage product, order, and sales data.
- Attention to detail and the ability to manage multiple launch schedules and operational changes.
- Effective communication, organizational, and problem-solving skills, with the ability to work across multiple teams.
Preferred Qualifications:
- Experience managing artist merchandise sales, including limited releases and preorders, for U.S. or global audiences.
Compensation & Benefits:
- Health, Dental & Vision Insurance
- 401(k) Company Match
- Paid Time Off
- Paid Holidays
Annual Base Salary: $100,000 - $120,000 based on relevant experience, qualifications, and skills.