Company Overview:
SpaDerma is Chicago’s leading medical spa, providing Cosmetic Injectables, Laser Hair Removal, and Advanced Skincare with more than 20 years of experience. Our team of nearly 150 employees across five locations includes highly skilled Aestheticians and Injectors who provide effective treatments using some of the most advanced technology available.
Our spas are known for their warm, approachable atmosphere and knowledgeable providers who make patients feel comfortable, informed, and confident in their treatment plans. SpaDerma’s brand reflects that same experience: creative, youthful, innovative, educational, and never intimidating.
Position Summary:
The Practice Support Administrator is responsible for supporting patients and providers within the spa locations. This position requires a candidate that excels in providing a five star approach to customer service and patient experience. The focus is patient interaction in regards to greeting, checking out, reviewing patient accounts, closing sales, and consulting on treatments and products. An advanced knowledge of our services and offerings is ideal but training will be available. In addition, our team of providers made up of Cosmetic Injectors and Aestheticians/Laser Specialists require assistance with scheduling, patient communication, and assisting in treatment room maintenance.
If you have a passion for the aesthetic or beauty industry we want to hear from you. This is a great entry level opportunity to work with an ever-growing company and gain exposure to the medical esthetics field. The ideal candidates are looking for a positive, fast-paced culture where attention to detail and customer service are key.
The schedule requirements are nights and weekends with flexibility to accommodate changes to scheduling on a monthly basis. This is a full time position with 36-40 hours a week.
Responsibilities:
- Deliver an exceptional patient experience from check in through checkout.
- Close treatment, membership, package, and retail sales while confidently educating patients on recommended services and products.
- Maximize provider schedules by pre-booking future appointments.
- Schedule appointments, process transactions, manage patient accounts, and maintain accurate records using booking software.
- Contact patients as needed via phone, text or email.
- Review memberships, packages, billing, consent forms, and patient accounts for accuracy.
- Resolve patient concerns professionally and in a timely manner.
- Support providers with scheduling, patient flow, and treatment room readiness.
- Maintain a clean, organized spa environment and assist with inventory management.
- Complete administrative tasks, attend required training, and follow all company policies and procedures.
- Other tasks as assigned by Management.
Requirements
- Strong typing skills and proficiency in Google
- Excellent organizational & multitasking skills
- Knowledge of medical spa services and products
- Professional and polished presentation
- Experience with customer service and sales
- Ability to collaborate with a team
- 1+ years of customer service and sales
- 1+ years of healthcare or hospitality experience
Benefits:
SpaDerma offers a competitive benefits package designed to support the health, wellness, and growth of our employees, including:
- Health, dental, and vision insurance options
- 401K
- Paid time off
- Employee discounts on services and products
- Wellness programs and resources
Compensation:
- $22.00/hour + discretionary monthly sales bonus and incentives