Company Overview
SpaDerma is Chicago’s leading medical spa, providing Cosmetic Injectables, Laser Hair Removal, and Advanced Skincare with more than 20 years of experience. Our team of nearly 150 employees across five locations includes highly skilled Aestheticians and Injectors who provide effective treatments using some of the most advanced technology available.
Our spas are known for their warm, approachable atmosphere and knowledgeable providers who make patients feel comfortable, informed, and confident in their treatment plans. SpaDerma’s brand reflects that same experience: creative, youthful, innovative, educational, and never intimidating.
Position Summary
The Practice Manager will be responsible for overseeing the successful operation of a designated SpaDerma location, driving sales, and optimizing profitability. This full-time role offers a flexible schedule and requires a motivated, goal-oriented individual with a passion for leading teams, enhancing customer experience, and achieving sales targets.
Responsibilities
- Lead and coach a team to meet and exceed sales goals.
- Partner with multiple leaders in the business-Regional Manager, VP of Operations and VP of Sales, Clinical Director and Education Director.
- Use training protocols to elevate customer service and patient experience.
- Oversee daily operations, including software management, spa maintenance, and patient satisfaction.
- Set, assign, and monitor team sales goals.
- Manage adverse reactions to treatments and maintain high standards of patient care.
- Support social media and influencer management.
- Coordinate equipment purchases, warranties, and maintenance.
- Oversee product inventory, ordering, and spa promotions.
- Hire, train, and mentor new staff, fostering a supportive team environment.
- Maintain procedures and protocols to streamline operations.
- Partner with the Events Manager for events and special projects as needed.
- Establish team goals, deadlines, and objectives.
- Supervise and handle disciplinary measures, ensuring a professional workplace.
- Drive budgeting and profit maximization efforts.
Requirements:
- Bachelor’s degree preferred.
- Aesthetics license a plus, but not required.
- Minimum of 5 years of management experience of at least 15 direct reports.
- Strong communication, organization, and leadership abilities.
- Proven track record in sales and customer relationship management.
Benefits:
SpaDerma offers a competitive benefits package designed to support the health, wellness, and growth of our employees, including:
- Health, dental, and vision insurance options
- 401K
- Paid time off
- Employee discounts on services and products
- Wellness programs and resources
Compensation:
- Starting at $75,000 - $85,000 annually