Key Responsibilities
- Oversee and coordinate daily security operations for the assigned shift, including officer scheduling, post assignments, and coverage requirements.
- Assist with weekly schedule preparation; monitor attendance, timekeeping, hours worked, and staffing levels to maintain adequate property coverage.
- Coordinate with property departments, surveillance, management, gaming regulators, law enforcement, fire services, and emergency medical personnel.
- Respond promptly to disturbances, medical emergencies, alarms, suspicious activity, access-control issues, and other security incidents.
- Enforce company policies, safety procedures, gaming regulations, and access-control requirements.
- Prepare, review, and maintain accurate incident reports, shift summaries, operational logs, and staffing documentation.
- Provide internal and external guest service consistent with company culture and values.
- Maintain the confidentiality of sensitive guest, team member , gaming, surveillance, and incident information.
- Ensure compliance with company policies and applicable federal, state, and local laws.
- Perform other related duties as assigned.
Knowledge, Skills, & Abilities
- Ability to work independently with minimal supervision while managing multiple priorities in a fast-paced casino environment.
- Strong interpersonal, verbal, and written communication skills, with the ability to communicate clearly and professionally.
- Excellent organization, attention to detail, time-management, and problem-solving skills.
- Ability to remain calm, exercise sound judgment, and make rational decisions when handling conflicts, emergencies, or other sensitive situations.
- Ability to work effectively in a team-oriented management environment.
- Ability to maintain a high level of professionalism, business acumen, integrity, and discretion in a regulated gaming environment.
- Ability to recognize and uphold the standards required for operations and regulatory compliance.
- Ability to respond appropriately to visual and auditory cues.
- Must be available to work flexible schedules, including evenings, overnights, weekends, holidays, and special events, as business needs require.
- Must be able to read, write, speak, and understand English.
- Must be able to sit, stand, and walk for extended periods, including shifts of up to eight hours.
- Must be able to move throughout all areas of the property, including between floors by stairways or escalators; stairways may include a minimum of 20 steps.
- Ability to push, pull, reach, bend, twist, stoop, kneel, lift, and carry up to 50 pounds, with or without reasonable accommodation.
Education & Experience
- Associate degree in criminal justice, security management, or hospitality preferred.
- 3–5 years of security, law enforcement, hospitality, or surveillance experience.
- 1–2 years of business management/operations/supervisory experience.
- Proficient in Microsoft Office, scheduling systems, and security reporting software.
- Strong skills in incident reporting, de-escalation, investigations, radio communication, and conflict resolution.
- Must be 21 years of age.
License Requirements
- Ability to obtain and maintain an Ohio Lottery Commission Gaming Employee License and an Ohio Casino Control Commission Sports Gaming License.