Our client is looking for a Test Analyst to provide exceptional customer service and testing support primarily for project needs. This role focuses on ensuring the quality, accuracy, and reliability of enhancements and technology updates for a public-facing applications that provide services to the residence of Michigan. ### Tasks: - Develop, execute, and maintain test plans, test cases, and test scripts. - Perform functional, regression, integration, and user acceptance testing. - Identify, document, and track defects, ensuring clear communication and timely resolution. - Validate system changes and enhancements to support agency goals and compliance with DTMB standards. - Participate in project meetings, provide input on requirements from a testing perspective, and support continuous improvement efforts. - Additionally, this role serves as a key member of the Agency Services QA/BA team, contributing to various support requests and operational team activities. #### Knowledge, Skills and Abilities Required: - Clear and concise written and verbal communication is crucial to success and productivity in this role Demonstrate strong customer service and communication skills. - Help guide agency partners through processes, policies, and quality standards. - Quickly learn new applications, workflows, and project contexts. - Be self-directed, well organized, and confident in building strong working relationships. - Adapt easily to shifting priorities, changing project needs, and evolving agency requirements. - Detail oriented, collaborative, analytical, and committed to delivering high quality technology outcomes NOTE: Local candidates vs non-local: Open to local candidates or those that are willing to relocate. Resources that relocate must be ready to work on-site from day one and must relocate at their own expense (non-negotiable). On site Wednesdays and Thursdays. Candidates MUST be located within the State of Michigan on remote workdays. No remote-only option available. Location: Lansing, MI Contract: 1 year ### Skills Required: - 5+ years - Experience conducting comprehensive software testing activities, including test planning, test case design, execution, defect documentation, and process analysis to improve quality and reliability. - 5+ years - Experience creating, refining, and managing test cases and acceptance criteria within Agile development projects, including supporting user story validation and participating in sprint ceremonies. - 2+ years - Experience working directly with senior management to communicate testing impacts, facilitate discussions on quality strategy, contribute to risk assessments, and gain alignment on testing approaches and defect resolution. - 2+ years - Experience testing IT solutions designed for public use, including validating functionality, accessibility, performance, and security considerations for customer-facing applications. - Bachelor's Degree in a related field ### Skills Desired -- A plus to have: - 2 years - Experience with ADA/WCAG accessibility and compliance testing. - 2 years - Experience with reviewing and triaging vulnerability scan results. - 1 year - Experience working with systems or programs governed by state and/or federal regulations, ensuring quality practices support compliance requirements.