ServiceNow Business Analyst

Our client I s looking for a ServiceNow Business Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP Telecommunications and Service Center teams. ### Tasks - Data analysis, design solutions and writing up technical requirements - Testing and implementing technology solutions - Conducting research - Creating procedures to improve the existing systems - Provide training and support to users - Wrote request for Proposals and Contract Scope of Deliverables. #### Knowledge, Skills and Abilities Required: - Must be a self-starter who takes ownership and responsibility of project assignments. - Proven communication, analytical - Problem-solving skills to help support the project - Ensure that deliverables are met according to specifications. ** ** NOTE: *** Local candidates only. Relocation not allowed. Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard County work hours*** Location: Pontiac, MI Contract: 1 year #### Skills Required: 5+ years of experience in the following: - Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex) - Experience with Data analytics - Experience testing and implementing technology solutions ### Skills Desired -- A plus to have: - Telecommunications Expense Management - Strong experience using M365 Productivity Suite - Experience with Contracts and Request for Proposals