Archived listing. The details below describe a past opening.
Required Skills & Experience
- 5+ years of hands-on technical experience in an IT, networking, field service, or systems support environment
- Strong troubleshooting experience within Windows operating systems
- Experience with access control systems
- Understanding of networking fundamentals (IP addressing, connectivity troubleshooting, network communications)
- Experience supporting software applications, upgrades, patches, and licensing
- Ability to diagnose and resolve hardware, software, and network-related issues
- Recent hands-on technical experience in a customer-facing or field service environment
- Strong communication and customer service skills
- Stable work history with demonstrated longevity in previous roles
- Ability to travel throughout the assigned territory Valid driver's license
Nice to Have Skills & Experience
- Security industry experience
- Experience supporting commercial security environments
- Genetec experience
- Software House experience
- CCTV/video surveillance experience
- Experience working within manufacturing, banking, government, or other large commercial environments
- IT-related degree, certification, or formal training Experience programming/configuring security systems
Job Description
Insight Global is looking for a Service Technician for one of our clients. This individual will support commercial customers by troubleshooting, servicing, upgrading, and maintaining access control and security systems. The ideal candidate will bring a strong IT and networking background with experience troubleshooting software, connectivity, and Windows-based environments. While security industry experience is a plus, the client is willing to train candidates on specific security platforms such as Genetec and Software House. This role requires a customer-focused technician who enjoys working in the field, solving technical issues, and supporting large commercial, government, manufacturing, and banking environments.
Daily Responsibilities
- Travel to customer sites to troubleshoot and service security and access control systems
- Perform software upgrades, system updates, and license installations
- Ensure systems are communicating properly across network environments
- Diagnose and resolve network connectivity issues
- Configure and program security system platforms and devices
- Troubleshoot card readers, cameras, access control panels, and related equipment
- Work directly with customers to resolve technical issues and maintain service agreements
- Complete preventative maintenance and service-related activities
- Document service activities and communicate updates to customers and internal teams
- Learn and support security platforms such as Genetec and Software House