Required Skills & Experience
· Hands-on experience using AI tools (generative AI assistants, prompt design, AI-assisted analysis) in a job or academic setting
· Degree or coursework in data analytics, information systems, business analytics or supply chain
· Bi-lingual: be able to read/speak/write in both Korean and English
· Strong organizational and multitasking abilities.
· Excellent communication and interpersonal skills.
· Proficiency in order management systems and Microsoft Office Suite.
· Problem-solving skills with the ability to think critically and make decisions quickly.
· Ability to work in a fast-paced environment and meet deadlines.
Nice to Have Skills & Experience
· Familiarity with logistics and supply chain processes is a plus.
Job Description
Role Overview
We are looking for a contractor to backfill our order management function and help modernize it. You will run day-to-day order operations for our consumer electronics parts business while working with us to move manual, repetitive tasks to automated and AI-assisted workflows using company-approved tools.
The Order Management role is responsible for ensuring the efficient and accurate processing of customer orders from factory PO GR to DO drop to the warehouse.
This role requires strong data analytic skills, organizational skills, attention to detail, and the ability to communicate effectively data driven insights and information.
The Order Management acts as a liaison between customers, internal teams, and external partners to ensure timely and accurate order fulfillment.
Order Processing, Tracking, and Reporting
- Fulfillment Management: Receive, review, and process customer orders accurately, ensuring all details are correct and complete. Check for DO Block for parts and release. Identify opportunities on sales drop based on seasonal and market trend. Adjust PO/inventory based on changes to ensure to meet high fill ratio.
- Order Allocation: Material re-allocation, X1Block (disty) re-allocation, QI Stock Allocation, Plant (w/h) re-allocation. Co-work with planners to release orders based on Safety Stock level, potential overstock, and parts in-transit.
- Customer Communication: Internal and external customer support updating parts orders status and follow up. Parts related escalation research and support, parts ETA and EnR Review escalation and status update. Support inquiries and escalations from CE CARE Field Service RSM and high-profile ASC/BE companies. Specialty accounts such as, Medison, Trane, Best Buy, and HVAC.
- Collaboration: Work closely with Field Service, warehouse team, and Demand planners to ensure seamless order fulfillment and address any potential bottlenecks. Lead the communication and weekly meeting with other team to identify opportunities and resolve any issues.
- Account Management: Client relationship management including parts distributors, Self-servicing Dealers, and special accounts. Identify and provide support on clients' needs and issues. Parts orders status (B/O) parts follow for the accounts.
- Reporting: Fill ratio monitoring and report. Daily open orders and Backorder list to generate report and share across cross-functional teams. STP updates and reports with cross-functional PIC to follow up.
- Build and maintain automations and AI-assisted workflows (for example, tracking checks, templated notifications, exception summaries, email triage and drafting) using company-approved tools only
- Be able to generate reports in both Korean and English.
- Check AI-generated output for accuracy before it reaches clients, and escalate issues
- Order Tracking: Monitor the status of orders throughout the fulfillment process, providing updates to customers as needed.
- Document the current manual processes, identify where time is spent, and propose improvements
- EnR & FOC Review/Approval: Review and approve EnR due to TC1(parts delay) & TC2 (DNA) exchange cases. FOC (Internal free of charge parts) PUMI review and approvals. NCP (no charge parts – end users) review and approvals for accessories and cosmetic parts missing and damages