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Insight Global

JSM Specialist - System Admin

Tewksbury, MA, United States

From $68 USD / hour

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Job details

Pay: From $68 USD / hour
Experience: 5-10 years of experience in platform engineering with a focus on Atlassian tools
Posting language: English
Posted: Oct 13, 2026

Original job description

Required Skills & Experience

5-10 years of experience in platform engineering with a focus on Atlassian tools
Strong knowledge of Jira administration, configuration, and deployment
Experience with SharePoint and Splunk integration
Familiarity with Agile methodologies and coaching environments
ServiceNow migration to Jira Service Management experience
Ability to work on-site and collaborate with cross-functional teams (Mckinney, TX / Tewksbury, MA preferred on-site 2 days a week)

Job Description

One of our top clients in the defense space is seeking an experienced and motivated System Administrator that is an expert with Jira and Atlassian tools. This seasoned Service Platform Engineer with deep expertise in Atlassian tools (Jira, Confluence) and SharePoint integration to support the development and deployment of new service management platforms. This role will be instrumental in consolidating legacy platforms, standing up new service management platform, and supporting cross-domain capabilities as the project transitions from unclassified to classified environments.

Key responsibilities include:

Lead the setup and configuration of new Jira and Atlassian suite instances (Jira Service Management)
Collaborate with a small team (~5 employees) to support platform engineering efforts
Integrate SharePoint and Splunk into service platform workflows
Support cross-domain capabilities and transition to classified environment work
Partner closely with an Agile Coach and Atlassian expert to ensure smooth deployments
Provide technical leadership and credibility around Jira platform best practices Contribute to the consolidation of previous service management platforms

Compensation: $55-65/HR Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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Skills

Jira
Microsoft SharePoint
Splunk
Agile
Coaching
ServiceNow
Atlassian Confluence
Leadership

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